Tiffany Nesmith
Jacksonville,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Mail Handler Assistant
USPS
08.2025 - Current
- Sorted and routed incoming mail to designated locations efficiently.
- Operated advanced mail processing equipment to ensure timely service.
- Coordinated package deliveries, ensuring adherence to USPS standards and timelines.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Contributed to a well-organized workspace, maintaining a clean and clutter-free environment for efficient mail processing tasks.
Claims Representative
Solera Holdings Inc.
03.2023 - 08.2025
- Processed and evaluated claims for accuracy and compliance with policy guidelines.
- Communicated effectively with clients to gather necessary information for claim assessments.
- Collaborated with internal departments to resolve claim discrepancies and improve service delivery.
- Utilized claims management software to track progress and document findings efficiently.
- Provided timely updates to clients regarding claim status, enhancing customer satisfaction levels.
Medical Receptionist
Digestive Disease Consultants
05.2019 - 03.2023
- Managed patient check-in and check-out processes, ensuring efficient use of time and resources.
- Scheduled appointments using electronic health record systems to optimize clinic workflow.
- Checked patient insurance, demographic, and health history to keep information current.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Obtained payments from patients and scanned identification and insurance cards.
CNA/ Activities Assistant
Lanier Manor
02.2012 - 05.2019
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
DSP
Florida Mentor Network
05.2007 - 02.2012
- Assisted clients in achieving personal goals through tailored activity planning and implementation.
- Provided individualized support to enhance daily living skills for clients with developmental disabilities.
- Monitored client progress and documented outcomes to maintain accurate care records.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
Education
Nursing
Florida State College
Jacksonville, Florida, FLSkills
- Policy Knowledge
- Decision-Making
- Telephone Etiquette
- Attention to Detail
- Problem Solving
- Customer Service
- Insurance Claim Forms Review
- Appointment Scheduling
Timeline
Mail Handler Assistant
USPS
08.2025 - Current
Claims Representative
Solera Holdings Inc.
03.2023 - 08.2025
Medical Receptionist
Digestive Disease Consultants
05.2019 - 03.2023
CNA/ Activities Assistant
Lanier Manor
02.2012 - 05.2019
DSP
Florida Mentor Network
05.2007 - 02.2012
Nursing
Florida State College