Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic

Tiffany Neville

Washington

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Diligent professional with excellent multitasking, organizational, and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols and adaptable to new processes and procedures. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Terrible Herbst Convenience Store
Washington
08.2022 - Current
  • Processed customer transactions accurately and efficiently at a convenience store.
  • Maintained a clean and organized checkout area for optimal customer experience.
  • Assisted customers with inquiries and provided product recommendations when needed.
  • Scanned merchandise and handled cash, credit, and debit payments seamlessly.
  • Monitored inventory levels and restocked shelves to ensure product availability.
  • Collaborated with team members to improve service speed during peak hours.
  • Resolved customer complaints and concerns with professionalism and courtesy.

Insurance Agent

Patracorp
Washington
11.2021 - 06.2022
  • Assisted clients in selecting suitable insurance policies based on individual needs.
  • Analyzed client information to provide tailored insurance recommendations.
  • Educated clients on policy details, coverage options, and claims processes.
  • Maintained accurate records of client interactions and policy details.
  • Conducted follow-up calls to verify client understanding of their policies.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Processed payments received from clients promptly according to established procedures.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Collaborated with team members to streamline customer service processes.

Overnight Stocker

Walmart
Cedar City
04.2021 - 11.2021
  • Assisted in unloading delivery trucks and organizing inventory in the backroom.
  • Operated equipment such as pallet jacks to move heavy items efficiently.
  • Organized shelves, racks, and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed instructions to properly arrange merchandise items.
  • Built displays for special promotions, sales events, and seasonal items as directed by a supervisor.
  • Updated pricing and sales signs to promote merchandise.
  • Responded quickly to emergencies during night shifts.
  • Worked collaboratively with other team members to achieve departmental goals.
  • Ensured product labeling and pricing accuracy for customer visibility.
  • Collaborated with team members to optimize stock placement strategies.
  • Maintained cleanliness and safety standards in the stockroom area.

Sandwich Artist

SUBWAY®Restaurants
Cedar City
02.2020 - 02.2021
  • Prepared fresh sandwiches following SUBWAY® standards and customer preferences.
  • Maintained cleanliness and organization of the sandwich preparation area.
  • Operated food safety equipment and adhered to health regulations.
  • Assisted customers with menu selections and special requests.
  • Managed inventory by restocking ingredients and supplies as needed.
  • Engaged with customers to provide a positive dining experience.
  • Trained new employees on sandwich preparation techniques and customer service protocols.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
  • Kept customer and food preparation areas clean and well-organized.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Assisted team members during peak hours when necessary.
  • Store food properly to prevent spoilage, cross-contamination, and illnesses.
  • Greeted customers and provided product knowledge.

Education

High School Diploma -

Cedar High School
Cedar City, UT
05-2019

Skills

  • Transaction processing
  • Product knowledge
  • Customer assistance
  • Inventory management
  • Employee training
  • Problem solving
  • Sales techniques
  • Refunds and exchanges
  • Data entry
  • Upselling techniques
  • Product restocking
  • Patience and empathy
  • Merchandise restocking
  • Customer service
  • Cleaning and sanitizing
  • Work ethic and integrity
  • Complex Problem-solving
  • POS systems
  • Daily reporting
  • Identification checks
  • Time management

Affiliations

  • Writing
  • Reading
  • Gaming
  • Singing

Accomplishments

  • Cedar High School Outstanding Mathematics Student Award
  • Positive Google Reviews of Customer Service

Languages

English
Professional

Certification

Utah Food Handler Permit issued 2/21/2023

State of Utah Alcohol E.A.S.Y Course issued 8/8/2022

References

References available upon request.

Timeline

Cashier

Terrible Herbst Convenience Store
08.2022 - Current

Insurance Agent

Patracorp
11.2021 - 06.2022

Overnight Stocker

Walmart
04.2021 - 11.2021

Sandwich Artist

SUBWAY®Restaurants
02.2020 - 02.2021

High School Diploma -

Cedar High School

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