Tiffany Nguyen
Arcadia,CA
Summary
Dynamic and results-driven professional with extensive experience at Big Way Hot Pot, excelling in staff management and customer service. Proven track record in training and mentoring teams, enhancing operational efficiency, and implementing strategic inventory management to reduce waste. Adept at resolving conflicts and boosting guest satisfaction through effective communication.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
4
4
years of professional experience
Work History
Supervisor/Lead Server
Big Way Hot Pot
11.2024 - Current
- Supervised daily operations, ensuring smooth service delivery and customer satisfaction.
- Trained and mentored team members on food safety and hygiene protocols.
- Implemented inventory management strategies to optimize stock levels and minimize waste.
- Developed training materials to enhance staff performance and operational efficiency.
- Managed inventory levels, coordinating supply orders to maintain stock efficiency.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Supervising Manager
Lee Sandwiches
04.2022 - 11.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Developed schedules that enhanced team productivity while minimizing labor costs.
- Resolved customer complaints promptly, improving overall guest experience ratings.
- Boosted sales revenue by developing targeted marketing campaigns and fostering strategic partnerships.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CANo Degree -
Pasadena City College
Pasadena, California, CASkills
- Adaptability to learners
- Problem resolution
- Complaint handling
- Conflict resolution
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Strategic planning
Languages
Vietnamese
Full Professional
Timeline
Supervisor/Lead Server
Big Way Hot Pot
11.2024 - Current
Supervising Manager
Lee Sandwiches
04.2022 - 11.2025
High School Diploma -
San Gabriel High School
No Degree -
Pasadena City College