Tiffany Nicholson

• Resolves benefit and claims inquiries via the telephone from our members or providers in the call center.
• Promotes and maintains a positive company image through direct contact with customers. Complies with all laws and regulations associated with duties and responsibilities.

• Assisting veterans with emergency care, creating notification IDs to cover their billings expenses with emergency room.
• Communicating with providers receiving information on veterans case making sure their hospital and ambulance ride is covered by the V.A
• Being supportive to veterans, always being a listening Ear.
• Faxing/emailing information over to the hospitals and billing department.
• Making outbound calls to clinics, hospitals & providers for more information regarding veteran’s information.

Managed processing of clinical documentation, including release of information and short-term disability paperwork

Collaborated directly with healthcare providers, leave vendors, HR representatives, and clients to ensure effective communication and streamlined processes

Coordinated comprehensive care plans to support client health needs

Assisted providers with scheduling and client communications to optimize service delivery

• Greet customers, provide a welcoming atmosphere, and resolve customer issues. Cashiers should have excellent communication and interpersonal skills. Operate a cash register, handle cash, credit, and debit card transactions, and balance the cash drawer at the end of each shift.