Hi, I’m
Tiffany Nicole
Roselle,IL
Summary
Detail-oriented and resourceful, with talent for managing complex property portfolios and fostering tenant relationships. Possesses strong knowledge of lease agreements and property maintenance, combined with proficiency in budgeting and financial reporting. Driven to enhance property value and ensure tenant satisfaction by implementing efficient management practices.
Overview
8
years of professional experience
1
Certification
Work History
Tawani Property Management
Commercial Property Manager
11.2020 - Current
Job overview
- Company Overview: The Monroe Building
- Review and evaluate LOIs and leases
- Work closely with accountant to perform CAM reconciliation
- Management of a two million dollar budget
- Organized tenant events to foster positive relationships between tenants and build a sense of community within the property. Increased tenant satisfaction by 30%
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Created customized monthly reports detailing property performance metrics for owner review.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Responded to Common Area Maintenance (CAM) inquiries.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed annual rent calculations using Yardi software.
Pepper Pike Capital Partners
Assistant Property Manager
12.2019 - 11.2020
Job overview
- Company Overview: Mount Prospect Apartments
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
American InterContinental University
National Admissions Advisor
08.2017 - 01.2019
Job overview
- Established a rapport with students and helped counsel them through undergraduate and graduate programs.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Provided ongoing support to admitted students throughout their transition into higher education, promoting retention efforts within the institution.
- Worked closely with financial aid staff to help applicants understand funding options available for their educational pursuits.
- Provided exceptional customer service, addressing inquiries from both prospective students and their families promptly and professionally.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advocated for students to access available resources.
- Empowered students through counseling and skill-building exercises.
- Monitored student progress to drive successful academic outcomes.
- Assisted students in exploring and selecting career paths.
- Educated students on college admissions process and scholarship requirements.
Education
American InterContinental UniversitySchaumburg, IL
BBA from Specialization in Management
04.2019
University Overview
- 3.51GPA
Skills
- Conflict Resolution
- PC Proficient – Microsoft Teams
- PC Proficient – Yardi
- PC Proficient – Outlook
- Effective Listening
- Organizational Leadership
- Excellent Reading Comprehension
- Detail Oriented
- Relationship Building
- Compassionate
- Time Management
- Multitasking Abilities
- Tenant relations
- Customer service-focused
- Adaptability and flexibility
- Technical aptitude
- Performs Well Under Pressure
- Administrative support
- Integrity and ethics
- Property inspections
- Rent collection
- Strong communication skills
- Goal-oriented mindset
- Microsoft office
- Telephone and email etiquette
- Sales experience
- Tenant issue resolution
- Building maintenance
- Relationship building and rapport
- Facilities management
- Payment management
- Lease administration
- Higher education
- Customer service
- Problem-solving
- Teamwork and collaboration
- Creative and adaptable
Certification
- Basic Vocational Specialist Phlebotomy, 12/14/06, Honors
- Basic Vocational Specialist CNA, 05/16/07, High Honors
- Basic Vocational Specialist Phlebotomy, 05/13/08, Honors
Timeline
Commercial Property Manager
Tawani Property Management
11.2020 - Current
Assistant Property Manager
Pepper Pike Capital Partners
12.2019 - 11.2020
National Admissions Advisor
American InterContinental University
08.2017 - 01.2019
American InterContinental University
BBA from Specialization in Management
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