Tiffany Niebauer

• Utilized advanced software tools like Excel, Outlook, Edge, Rhinogram, Intake-Q, Practice Beacon and other scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Event planning: Wedding Expos, picnics, Christmas parties, Unsung Hero banquets, Best Of The Best events.
• Customer service, manage clerks, meet newspaper deadlines daily, obituaries, update social media daily, time cards, expense reports, handle confidential records and information.
• Publishers assistant.
• Manage the community calendar for The Journals website.

• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
• Greeted customers and helped with product questions, selections, and purchases.
• Received Associate of the Month.

• Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
• Enhanced children's cognitive development by implementing age-appropriate educational activities.
• Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
• Continually assessed learning materials, toys, and equipment to ensure their safety and effectiveness for child development.

General Administrative Duties:

• Clerical Tasks: Answered phones, typed documents, filed paperwork, and handled inventory management.
• Ordering & Receiving: Managed ordering supplies, receiving shipments, and maintaining accurate records.
• Newsletters: Compiled and distributed quarterly newsletters.

Accounting & Financial Management:

• Billing & Purchasing: Updated supplier billing and purchasing information, processed invoices, and managed purchase orders and check requests.
• Budgeting & Petty Cash: Assisted with budgeting, maintained petty cash, and tracked invoices.
• Customer & Supplier Relations: Followed up with suppliers on invoices and contacted customers about past due balances.

Human Resources:

• Employee Administration: Prepared new employee packages, managed workman’s comp claims, insurance, 401K, and handled new hire and exit paperwork.
• Payroll: Resolved payroll discrepancies, reported payroll information, and managed direct deposit changes.
• Medical Appointments: Scheduled employee medical appointments and maintained personnel files.

Safety & Quality Control:

• Safety Monitoring: Conducted dosimetry readings, monitored radiation exposure, and maintained safety records.
• Quality Assurance: Managed corrective action requests, internal audits, and training records.
• Documentation: Handled document changes, maintained MSDS sheets, and updated safety programs.

Visitor & Confidentiality Management:

• Visitor Protocols: Greeted visitors, issued passes, and ensured compliance with confidentiality agreements.
• Confidential Files: Managed and secured confidential files and maintained visitor logs.