Tiffany Nightengale
Great Bend,KS
Summary
I would love the opportunity to discuss how I may contribute to your team. Previous employers have commended me on my distinctive attitude, professionalism, and commitment to outstanding service. I am a strong leader, a flexible team player, and a natural helper.
Overview
9
9
years of professional experience
Work History
Store Manager
Santa Fe Optical
Austin, Texas
03.2021 - 06.2025
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and developed team members on customer service and sales techniques.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Coordinated promotional events to drive traffic and increase brand awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Lead Optician
Temple Vision Source
Temple, Texas
01.2020 - 03.2021
- Led team in providing exceptional patient care and eyewear consultations.
- Trained staff on fitting techniques and customer service best practices.
- Managed inventory of eyewear products and optical supplies effectively.
- Collaborated with optometrists to enhance patient experience and satisfaction.
- Conducted quality control checks on lenses and frames before dispensing.
- Resolved customer inquiries and concerns promptly to maintain loyalty.
- Supervised technicians in cleaning work areas, sterilizing instruments and disposing hazardous materials according to established protocols.
- Analyzed prescriptions written by optometrists or ophthalmologists to determine best lenses for patients' needs.
- Trained new opticians on product knowledge, dispensing techniques, customer service skills and other job related tasks.
- Resolved customer complaints regarding product quality or services rendered in a timely manner.
- Assisted with the scheduling of appointments, filing paperwork and maintaining patient records.
- Educated clients about eyeglass lens options including single vision lenses, bifocals, trifocals or progressive lenses.
- Provided guidance to customers in selecting frames that best suit their style preferences and facial features.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Submitted patient insurance forms and managed simple bookkeeping.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Supervised and contributed to training student opticians.
Journey Ambassador
Hilton
Austin, Texas
08.2016 - 12.2019
- Delivered exceptional guest service to enhance overall customer experience.
- Assisted in coordinating events and meetings for diverse clientele.
- Managed guest inquiries and resolved issues promptly and efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new staff on hospitality standards and customer engagement strategies.
- Developed relationships with guests to foster loyalty and repeat visits.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Created attractive visual displays for new products and current promotions.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Prepared or delivered speeches to further public relations objectives.
Education
Gulf Coast State College
Panama City, FLSkills
- Team leadership
- Inventory management
- Sales strategies
- Customer service
- Staff training
- Retail operations
Accomplishments
As The Journey Ambassador for Hilton Austin I contributed greatly in our location winning "Hotel of the Year" and receiving the "Connie Award."
Timeline
Store Manager
Santa Fe Optical
03.2021 - 06.2025
Lead Optician
Temple Vision Source
01.2020 - 03.2021
Journey Ambassador
Hilton
08.2016 - 12.2019
Gulf Coast State College
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