Tiffany N. Lighter
Sacramento,Ca
Summary
Dynamic professional with a robust background in healthcare and social services, complemented by a lifelong passion for creativity. Proven ability to merge business acumen with innovative thinking, demonstrated through successful implementation of committees and planning impactful events that celebrate milestones and enhance team morale. Expertise in budgeting, vendor management, and leadership has been honed through diverse experiences, including working with at-risk youth and employing creative solutions to foster meaningful connections. Eager to contribute unique talents to an esteemed organization like the Sacramento Kings, driving engagement and success.
Overview
16
16
years of professional experience
Work History
Senior Medical Social Worker
Blue Shield of California
10.2016 - Current
- Achieved increased employee engagement by implementing a comprehensive celebrations committee that recognized 400-500 milestones with personalized gifts. Delivered successful virtual and in-person team-building activities that strengthened team dynamics. Managed a budget exceeding $100k, optimizing vendor partnerships for effective resource allocation. Fostered a collaborative environment by delegating tasks and encouraging innovative ideas from committee members. Coordinated with executive management and other departments to align recognition strategies. Oversaw specialized subgroups that celebrated unique milestones and holidays.
- Achieved successful implementation of social services programs through effective management of deliverables and timelines. Coordinated with teams to track progress and facilitate on-time project completion.
- Achieved improved service delivery through effective training and mentoring of new social workers. Enhanced performance by auditing and providing feedback on calls from social workers and employees. Strengthened team dynamics by facilitating productive staff meetings. Optimized data management by integrating multiple databases for better accessibility.
- Facilitated comprehensive psychosocial assessments to identify patient needs and coordinate appropriate interventions.
- Developed and implemented care plans in collaboration with multidisciplinary teams to enhance patient outcomes.
- Provided crisis intervention services to patients and families, ensuring emotional support during challenging situations.
- Conducted educational workshops on mental health awareness, improving community understanding of available services.
- Advocated for patients' rights and access to healthcare resources within the community and organizational frameworks.
Behavioral Health Clinician
Optum, United Health Group
06.2021 - 02.2026
- Administered targeted mental health support and crisis intervention, addressing patient needs effectively.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Formulated individualized treatment strategies to optimize patient care and support therapeutic goals.
- Managed patient care coordination, ensuring seamless communication and collaboration among healthcare providers.
- Implemented quality improvement initiatives, enhancing service delivery and client satisfaction.
- Collaborated with interdisciplinary teams to coordinate care and optimize treatment outcomes.
- Advocated for client needs within the larger healthcare system while navigating complex insurance processes to secure coverage for necessary treatments.
Lead Social Worker
Positive Option Family Services
12.2014 - 10.2016
- Achieved smooth onboarding and training for new social workers, enhancing team integration. Strengthened managerial support by filling in for supervisors during critical periods. Resolved conflicts effectively in high-stress environments, promoting a positive workplace culture. Established a reliable communication channel for entry-level social workers. Optimized task delegation to improve workflow. Enhanced social workers' performance through targeted feedback and guidance.
- Achieved improved outcomes for youth in foster care through effective advocacy and support. Enhanced family connections by organizing and supervising visitation schedules. Advocated for youth in court hearings, ensuring their voices were heard. Delivered crisis intervention services that addressed immediate needs. Evaluated and assessed client progress, leading to tailored care plans. Strengthened familial bonds through strategic planning and support. Facilitated referrals for higher levels of care, ensuring appropriate services. Provided timely and detailed documentation to the courts, supporting case decisions.
- Achieved successful recommendations for extended foster care or home return through collaboration with healthcare professionals. Delivered comprehensive treatment plans that supported families throughout the fostering process. Enhanced family interactions by providing targeted guidance. Promoted inclusivity for LGBTQ clients transitioning from foster care to transitional housing, aligning with legislative requirements.
Youth Drug and Alcohol Counselor
Another Choice, Another Chance
04.2010 - 11.2014
Education
M.A. - Organizational Mgt w/ emph on Project Management
University of Arizona
M.S. - Clinical Psychology
Walden University
B.S. - Business Administration
University of Phoenix
Drug and Alcohol studies
Intercoastal Colleges
Skills
- Audit and Feedback
- Training and Coaching
- Conflict Management
- Program Implementation
- Process Improvement
- Project Management
Timeline
Behavioral Health Clinician
Optum, United Health Group
06.2021 - 02.2026
Senior Medical Social Worker
Blue Shield of California
10.2016 - Current
Lead Social Worker
Positive Option Family Services
12.2014 - 10.2016
Youth Drug and Alcohol Counselor
Another Choice, Another Chance
04.2010 - 11.2014
M.S. - Clinical Psychology
Walden University
B.S. - Business Administration
University of Phoenix
Drug and Alcohol studies
Intercoastal Colleges
M.A. - Organizational Mgt w/ emph on Project Management
University of Arizona