Tiffany Noll
Hillsborough,NJ
Summary
Entry-level IT Support Specialist with a strong foundation in customer service, technical troubleshooting, and ticket-based support. Experienced in fast-paced environments, managing user requests, documenting issues, and resolving problems in alignment with service-level expectations. Known for clear communication, attention to detail, and the ability to quickly learn systems, tools, and procedures while providing reliable end-user support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Manager
Chel’s Clothes Closet
Hillsborough, NJ
05.2016 - 10.2018
- Directed Customer Service and Quality Control teams of 10–20 employees.
- Delivered technical and help desk support to staff and customers.
- Completed management training under senior HR leader, applying interviewing and performance management best practices.
- Led issue triage and escalation workflows, conducting root-cause analysis and documenting resolutions in structured reports.
- Developed review checklists that enhanced accuracy and consistency, reducing quality control review time by 40%–50%.
Customer Service Representative
Chel’s Clothes Closet
10.2015 - 05.2016
- Managed multiple customer workflows simultaneously, including responding to customer messages, processing returns, resolving shipping incidents, and handling quality control issues that required direct communication with buyers.
- Utilized Zendesk in a fast-paced, ticket-driven environment to resolve customer issues efficiently.
- Designed and implemented email response templates, reducing average completion times by 25-50%.
- Managed technical and non-technical inventory to support system access across multiple departments.
Head Server
McCormick & Schmick’s
Bridgewater, NJ
01.2012 - 09.2014
- Developed standardized onboarding and training documentation adopted as the primary resource for new hires
- Improved server certification pass rates by 50% through structured training materials and process improvements
- Trained and mentored new staff while maintaining quality standards
Education
B.S. - Cybersecurity & Information Assurance
Western Governors University
12.2025
A.S. - Engineering
Northampton Community College
05.2014
Skills
- Customer service
- Network security
- Team leadership
- Technical documentation
- Problem resolution
- Python
- Workflow optimization
- Training and mentoring
Certification
- (ISC)²: Associate SSCP & AI for Cybersecurity
- CompTIA: PenTest+, Security+, Network+, A+, CySA+, Project+
- Linux Essentials (LPI)
- ITIL 4 Foundation
Timeline
Customer Support Manager
Chel’s Clothes Closet
05.2016 - 10.2018
Customer Service Representative
Chel’s Clothes Closet
10.2015 - 05.2016
Head Server
McCormick & Schmick’s
01.2012 - 09.2014
B.S. - Cybersecurity & Information Assurance
Western Governors University
A.S. - Engineering
Northampton Community College