Tiffany Norris
Richardson,TX
Summary
Team-minded Senior Coordinator with 20 years of comprehensive experience performing administrative support duties to help clinics and emergency services run smoothly. Versed in preparing training materials and agendas to streamline a smooth and efficient patient experience with the company. Hardworking professional knowledgeable in microsoft office and great written/verbal skills.
Overview
10
10
years of professional experience
Work History
Senior Coordinator, Psychiatry/Psychology
UTSW Medical Center
Dallas , TX
04.2022 - Current
- Collaborated with Clinic Leadership and Technical Scheduling Team to resolve Decision Tree issues within EPIC to enhance scheduling workflows for the Representatives
- Facilitated monthly operational meetings with Leadership to review and discuss metrics, department, and clinic operational procedures
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of departmental scheduling and processes
- Assisted Representatives with escalated calls to resolve patient complaints and concerns
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Registration Representative, Emergency Department
Methodist Richardson Medical Center
Richardson , TX
10.2019 - Current
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Gathered, verified and processed patient paperwork.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Answered questions about admissions, financial and hospital policies.
- Checked insurance benefits, received payments and provided receipts.
- Registered patients for outpatient procedures and emergency services.
Patient Service Representative
PrimaCare/Nextcare Urgent Care Clinic
Dallas , TX
10.2014 - 04.2018
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Ran credit card batches and balanced deposits on daily basis.
Education
Some College (No Degree) - Medical Assistant
Eastern College of Health Vocations
Little Rock, ARSkills
- Scheduling and calendar management
- Process Improvement
- Presenting Ideas and Plans
- Best Practices Implementation
- Administrative Leadership
- Work Planning and Prioritization
- Strategic Planning
- Relationship Building
- MS Office
- Verbal and Written Communication
- Team Oversight
- Correspondence and Reports
- Project Coordination
- Autonomous and Self-Directed
- Event Coordination
- Event Planning
- Staff Supervision
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridImportant To Me
Flexible work hoursWork from home optionCareer advancementTimeline
Senior Coordinator, Psychiatry/Psychology
UTSW Medical Center
04.2022 - Current
Registration Representative, Emergency Department
Methodist Richardson Medical Center
10.2019 - Current
Patient Service Representative
PrimaCare/Nextcare Urgent Care Clinic
10.2014 - 04.2018
Some College (No Degree) - Medical Assistant
Eastern College of Health Vocations
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