Seeking a Clinical Education Specialist position where I can work in a challenging environment and utilize my skills and knowledge for the benefit of facilities, patients, team members, and GMR company.
Overview
13
13
years of professional experience
Work History
Supervisor
ABC Ambulance
01.2019 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity by implementing efficient workflows and setting clear expectations for team members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Handled facility complaints, resolved issues, and adjusted operations to meet needs if applicable.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Maintained compliance with company policies, objectives, and communication goals.
Monitored workflow to improve employee time management and increase productivity.
Maintenance Specialist
Youfit Health Club
07.2018 - 01.2019
Contributed to continuous improvement initiatives within the maintenance department by regularly reviewing procedures and best practices.
Proactively communicated potential risks or hazards within the facility to appropriate personnel for timely resolution.
Reduced downtime with thorough inspections and timely repairs of machinery.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Assistant Manager
Famous Footwear
05.2017 - 05.2018
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Payless Shoes Source
10.2012 - 05.2017
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Representative
Victoria Secret
09.2013 - 08.2014
Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Maintained up-to-date knowledge of industry trends for informed decision-making during customer interactions.
Used customer insights to develop innovative sales strategies to increase sales.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Hostess
Village Inn
02.2011 - 10.2012
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously, etc.
Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.