Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with excellent communication style focused on maximizing engagement and satisfaction.
Hi, I’m
Tiffany Nunley
Assistant Manager
Coralville,IA
Summary
Overview
5
years of professional experience
Work History
Hobby Lobby
Assistant Manager
06.2022 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained and processed invoices and deposits.
- Completed regular inventory counts to verify stock levels, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained and developed new employees for ease of transition into team.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Exhibited excellent people skills during interaction with employees and customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Hobby Lobby
Crafts Department Head
03.2022 - 06.2022
Job overview
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
MidWestOne Bank
Service Banker
08.2021 - 02.2022
Job overview
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Provided advice on different bank products and financial options.
- Collaborated with team members and other departments to confirm compliance with banking procedures and regulations.
Best Buy
Advisor
02.2021 - 06.2021
Job overview
- Provide additional coverage to various departments with expertise suitable for clients needs
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Scheduled appointments and managed master calendar.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed deposits and counted register drawers before store operation.
Best Buy
Verizon VPL
09.2020 - 02.2021
Job overview
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Accepted and processed payments and purchases for new equipment using POS system.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Replenished, faced and organized merchandise on shelving.
- Assisted and supported training of new sales associates.
- Activated both contract and pre-paid wireless phones for at least 10 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Used in-store system to locate inventory and place special orders for customers.
- Upsold customers by recommending accessories and promotions to increase revenue.
Best Buy
Appliances Certified Sales Consultant
09.2019 - 09.2020
Job overview
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions such as Total Tech.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Walmart
Cashier
04.2018 - 07.2019
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
West Delaware High SchoolManchester, Iowa
High School Diploma
05.2018
University Overview
Overall GPA: 4.4
Skills
- Customer Service
- Staff Training
- Money Handling
- Communication
- Staff Supervision
- Excellent Written and Verbal Communication
- Apple macOS and Microsoft Windows Expertise
- Microsoft Office, Google Workspace, and Adobe Systems Proficiency
Timeline
Assistant Manager
Hobby Lobby
06.2022 - Current
Crafts Department Head
Hobby Lobby
03.2022 - 06.2022
Service Banker
MidWestOne Bank
08.2021 - 02.2022
Advisor
Best Buy
02.2021 - 06.2021
Verizon VPL
Best Buy
09.2020 - 02.2021
Appliances Certified Sales Consultant
Best Buy
09.2019 - 09.2020
Cashier
Walmart
04.2018 - 07.2019
West Delaware High School
High School Diploma
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