Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tiffany Nunley

Coralville,IA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Store Manager

Lovisa
Coralville, IA
09.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Developed strategies to maximize sales and profitability.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw inventory management through cycle counts, audits, and stock adjustments.
  • Updated and maintained store signage and displays.
  • Maintained organized records of employee performance reviews, invoices, monthly reports, employee trainings, register opening and closing documents, and bank documents.

Assistant Manager

Hobby Lobby
06.2022 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained and processed invoices and deposits.
  • Completed regular inventory counts to verify stock levels, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained and developed new employees for ease of transition into team.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Crafts Department Head

Hobby Lobby
03.2022 - 06.2022
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Service Banker

MidWestOne Bank
08.2021 - 02.2022
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Assisted in training new employees in proper banking procedures.
  • Assisted customers with account openings, closings, transfers, check orders and other transactions.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Handled incoming calls from customers regarding account questions or issues.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Provided advice on different bank products and financial options.
  • Collaborated with team members and other departments to confirm compliance with banking procedures and regulations.
  • Processed customer deposits, withdrawals and loan payments accurately and efficiently.
  • Maintained knowledge of current bank promotions, rates and services offered.
  • Initiated wire transfers for customers according to established guidelines.
  • Researched customer requests using various systems such as online banking platforms.
  • Helped customers understand and use mobile applications and online banking.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Advisor

Best Buy
02.2021 - 06.2021
  • Provide additional coverage to various departments with expertise suitable for clients needs
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Scheduled appointments and managed master calendar.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed deposits and counted register drawers before store operation.

Verizon VPL

Best Buy
09.2020 - 02.2021
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Monitored entrances and exits to promote store safety and minimize product loss.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Replenished, faced and organized merchandise on shelving.
  • Assisted and supported training of new sales associates.
  • Activated both contract and pre-paid wireless phones for at least 10 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Used in-store system to locate inventory and place special orders for customers.
  • Upsold customers by recommending accessories and promotions to increase revenue.

Appliances Certified Sales Consultant

Best Buy
09.2019 - 09.2020
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions such as Total Tech.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cashier

Walmart
04.2018 - 07.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

High School Diploma -

West Delaware High School
05.2018

Skills

  • Customer Service
  • Staff Training
  • Cash Management
  • Bank and Safe Deposits
  • POS Systems
  • Communication
  • Sales expertise
  • Staff Supervision
  • Shift Scheduling
  • Team Development
  • Store Merchandising
  • Friendly and Positive
  • Excellent Written and Verbal Communication
  • Apple macOS and Microsoft Windows Expertise
  • Microsoft Office, Google Workspace, and Adobe Systems Proficiency

Affiliations

  • Digital Artist
  • Swimmer
  • Romantic novel book-worm
  • Cat enthusiast

Timeline

Store Manager

Lovisa
09.2023 - Current

Assistant Manager

Hobby Lobby
06.2022 - 09.2023

Crafts Department Head

Hobby Lobby
03.2022 - 06.2022

Service Banker

MidWestOne Bank
08.2021 - 02.2022

Advisor

Best Buy
02.2021 - 06.2021

Verizon VPL

Best Buy
09.2020 - 02.2021

Appliances Certified Sales Consultant

Best Buy
09.2019 - 09.2020

Cashier

Walmart
04.2018 - 07.2019

High School Diploma -

West Delaware High School

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Tiffany Nunley