Tiffany Nunney
Anacortes
Summary
Dynamic leader with a proven track record at Tiffs Cleaning Service, showcasing operational excellence and inspirational leadership. Achieved remarkable growth by fostering client relationships and driving strategic visioning. Skilled in business development and team building, I excel in transforming challenges into opportunities, evidenced by consistent revenue growth and enhanced employee motivation.
Overview
26
26
years of professional experience
Work History
CEO/owner
Tiffs Cleaning Service
01.2018 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Reinforced company's market leadership by consistently outperforming competitors in key performance metrics.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
- Developed high-performing executive team by recruiting top talent and implementing comprehensive training programs.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
CEO/owner
Tiffs Yardcare Service
03.2020 - 09.2021
- Achieved company growth by implementing strategic plans and streamlining operations.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Monitored key business risks and established risk management procedures.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bar Manager
San Juan Lanes Bar And Grill
01.2010 - 01.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Manager
Kohls Department Store
02.2007 - 11.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Naturalist
Island Adventures Whale Watching
05.2005 - 12.2007
- Promoted conservation strategies to different community and youth groups.
- Teamed on delivery of informative educational programs on area history, geological environment, and wildlife.
- Actively participated in regional networks of naturalists to share knowledge about best practices in conservation biology, ecological restoration techniques, or advancements in climate change adaptation strategies.
English Teacher
Self Employed
04.2005 - 09.2007
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared comprehensive English curriculum for multiple classes.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Kept classroom organized, clean and safe for students and visitors.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Utilized multimedia resources to enhance lessons and cater to different learning styles.
Produce Clerk
Safeway
04.2000 - 03.2003
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
- Ensured compliance with health and safety regulations by properly handling and storing produce.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Pizza Maker
Papa Murphy's
02.1999 - 03.2000
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
- Provided exceptional customer service, answering queries and offering recommendations.
- Adapted quickly to custom orders, demonstrating flexibility and culinary creativity.
- Fostered positive team environment, encouraging open communication and efficiency.
- Increased repeat customer base with consistently high-quality pizza preparation.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
Education
Environmental Conservation - Environmental Conservation
Skagit Valley College
Mount Vernon, WASkills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Client relationship building
- Relationship and team building
- Inspirational leadership
- Operations management
- Business development
- Employee motivation and performance
- Management team leadership
- Planning and coordination
- Business planning
- Sales growth
- Talent recruitment
- Approachable leader
- Adaptable and flexible
- Balanced work ethic
Timeline
CEO/owner
Tiffs Yardcare Service
03.2020 - 09.2021
CEO/owner
Tiffs Cleaning Service
01.2018 - Current
Bar Manager
San Juan Lanes Bar And Grill
01.2010 - 01.2018
Manager
Kohls Department Store
02.2007 - 11.2009
Naturalist
Island Adventures Whale Watching
05.2005 - 12.2007
English Teacher
Self Employed
04.2005 - 09.2007
Produce Clerk
Safeway
04.2000 - 03.2003
Pizza Maker
Papa Murphy's
02.1999 - 03.2000
Environmental Conservation - Environmental Conservation
Skagit Valley College