Tiffany N. Wright
West Columbia,SC
Summary
Results-driven professional with extensive experience in administrative duties and project management. Skilled at optimizing operational workflows and resolving complex issues. Known for strong collaboration and adaptability, consistently ensuring team success and high-quality results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claim Operations Specialist
Travelers
05.2024 - 07.2025
- CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
- CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment.
- CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing.
- DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management. Project Management, Updates data discrepancies identified in reports and systems. Prepares operational reports for claim professionals and managers.
- FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards.
Administrative Assistant 2
Connecticut Children’s Medical Center
06.2022 - 05.2024
- Following established protocol, greet & direct internal staff and external visitors.
- Check guests/visitors in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect payments that are due. Answer telephone and triage calls for the department. Schedule appointments via telephone or in-person and make calls to confirm appointments in a timely manner.
- Perform routine verification of insurance, and may obtain routine authorization.
- Train/onboarding of new hire team members.
- Department trusted adviser for new hires.
- Creating job aides/How to do work flowsheets.
Patient Care Assistant PCA/Patient Administrative Assistant
Hartford Hospital
07.2019 - 10.2022
- Assist with Patient Transportation to and from unit.
- Assist Nursing with patient care (Blood pressures, O2 tracking, Telemetry tracking/documentation)
- Administrative duties
- Stocking and keeping the unit stocked with proper supplies
- Providing professional/comforting treatment to both inpatient and outpatients.
- Provide proficient customer service
Career Services Office, Goodwin College
09.2017 - 04.2018
- Coordinated programming for five (5) Career Services events, including two (2) Career Fair for 100+ attendees as well an evening professional networking event
- Marketed Career Services events to students and alumni through various communication channels
- Researched and posted employment opportunities through College Central Network, Goodwin’s online job portal
- Collaborated with Director of Career Services on general administrative duties including managing spreadsheets and sending communications to faculty, staff and students
Education
Associate of Sciences - Human Services
Goodwin College
East Hartford, CT04.2018
Skills
- Claims analysis
- Claims processing
- Microsoft office
- Investigation techniques
- Administrative duties
Certification
- Certification in First Aid/CPR Instructing September 2014- July 2019
- DDS Medication Administration March 2016- July 2019
- Notary Public-2025
- Casualty and Property Insurance Adjuster License-2025
Timeline
Claim Operations Specialist
Travelers
05.2024 - 07.2025
Administrative Assistant 2
Connecticut Children’s Medical Center
06.2022 - 05.2024
Patient Care Assistant PCA/Patient Administrative Assistant
Hartford Hospital
07.2019 - 10.2022
Career Services Office, Goodwin College
09.2017 - 04.2018
Associate of Sciences - Human Services
Goodwin College
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