Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany O'Brien

Lubbock,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

VXI Global
12.2023 - Current
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Delivered prompt service to prioritize customer needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross-trained and provided backup support for organizational leadership.

Assisted Living Manager

Heartland House Inc.
12.2009 - 11.2023
  • Led, directed and motivated others to innovate and excel.
  • Enhanced staff performance through ongoing training, mentoring, and regular feedback sessions.
  • Ensured regulatory compliance by staying current on industry standards and maintaining clear communication with state agencies.
  • Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Education

Bachelor of Science - Animal Production

Texas Tech University
Lubbock, TX
12.1991

Skills

  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Lead Generation
  • Money handling abilities
  • Remote Office Availability

Timeline

Customer Service Representative

VXI Global
12.2023 - Current

Assisted Living Manager

Heartland House Inc.
12.2009 - 11.2023

Bachelor of Science - Animal Production

Texas Tech University

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Tiffany O'Brien