Office Manager
Shumway Dental Care
Chandler, AZ
2016 - Current
- Implemented daily huddles, scheduling providers to set daily goals. As well as identifying areas of opportunity and/or improvement.
- Ensured accurate entry of patient demographics as well as insurance information into Dentrix.
- Monitor time off request for all departments. Working to provide full coverage when needed.
- Prepared monthly reports summarizing payroll, unscheduled treatment, hygienist and doctor stats.
- Trained all new employees on office policies, protocols and procedures.
- Created and implemented quarterly and yearly reviews for all staff members, identifying opportunities for improvement.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Completed thorough opening, closing functions to maintain operational standards each day. Balancing end of day, end of month and banking deposits.
- Monitored monthly production and collections.
- Coordinated and worked side by side with specialty offices regarding patient care and scheduling needs.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Reviewed completed work to verify consistency, quality and conformance.
- Developed promotional programs to attract new patients.
- Managed all front desk operations, including phone calls, patient request/complaints.
- Obtained maximum reimbursement by following up on unpaid claims, reviewing monthly aging reports, creating appeals to the insurance companies and investigated any discrepancies.
- Auditing patients ledgers to ensure payments are posted correctly, correct adjustments, and if any refunds are needed to the patient or the insurance company.
- Prioritized and organized tasks to efficiently accomplish service goals.
