Tiffany Ofodile
Duluth,GA
Overview
7
7
years of professional experience
Work History
Legal Administrative Assistant | Legal Recruiter
The RMN Agency
Atlanta, GA
12.2023 - Current
- Compiled meeting agendas and supportive materials ahead of meetings.
- Filed clients' legal documents in relevant courts for processing.
- Created spreadsheets to track case information and deadlines.
- Checked office supplies stock and placed orders to maintain levels.
- Took detailed notes in meetings and disseminated information afterward.
- Provided technical support with audio-visual equipment during conferences or presentations.
- Redacted confidential information from legal documents on case-by-case basis.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Provided administrative support to the legal department staff members.
- Managed and updated contact database for large number of clients.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Assisted hiring managers in developing job descriptions and qualifications for open positions.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Updated and maintained candidate records in the recruitment database.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Conducted legal research to identify potential candidates for open positions.
- Developed and implemented innovative recruiting strategies to attract diverse talent.
- Facilitated job application processes for qualified candidates.
Customer Service Specialist
Bakkt
04.2022 - 05.2023
- Responsible for selling flights, hotels and car rentals to BOA (Bank of America) clients
- Answered customer telephone calls promptly to avoid on-hold wait times
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained and managed customer files and databases
Customer Service Representative
Accenture
02.2021 - 01.2022
- Handled work volume of 60+ calls per day, answering callers' inquiries
- Established lasting and meaningful connections with clientele
- Approached multitasking the use of several computer programs, phone operation, and communication with enthusiasm and confidence
- Researched and analyzed to resolve customer problems and complaints
- Provided excellent customer service to customers of all ages and backgrounds
Call Center Representative
ECE Pharmaceuticals
05.2018 - 12.2020
- Scheduled qualified appointments with prospective clients
- Maintained record of client contact information
- Developed Customer relations from an A/R perspective
- Processed new accounts
- Managed specific customer requirements with key customers
- Kept current on product information/knowledge, marketing, and system capabilities
Education
BBA - Communication
Georgia State University
Atlanta, GA12-2025
Skills
- Effective communication
- Professional telephone etiquette
- Analytical skills
- Teamwork
- Computer skills
- Scheduling/Planning
- Data management
- Multitasking skills
- Legal writing
- Legal research
- Legal documentation and reporting
- Calendar management
- File management
- Administrative assistance
- Fast learner
- Legal research and writing
- MS office proficient
Timeline
Legal Administrative Assistant | Legal Recruiter
The RMN Agency
12.2023 - Current
Customer Service Specialist
Bakkt
04.2022 - 05.2023
Customer Service Representative
Accenture
02.2021 - 01.2022
Call Center Representative
ECE Pharmaceuticals
05.2018 - 12.2020
BBA - Communication
Georgia State University