Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Ofodile

Duluth,GA

Overview

7
7
years of professional experience

Work History

Legal Administrative Assistant | Legal Recruiter

The RMN Agency
Atlanta, GA
12.2023 - Current
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Filed clients' legal documents in relevant courts for processing.
  • Created spreadsheets to track case information and deadlines.
  • Checked office supplies stock and placed orders to maintain levels.
  • Took detailed notes in meetings and disseminated information afterward.
  • Provided technical support with audio-visual equipment during conferences or presentations.
  • Redacted confidential information from legal documents on case-by-case basis.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided administrative support to the legal department staff members.
  • Managed and updated contact database for large number of clients.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Assisted hiring managers in developing job descriptions and qualifications for open positions.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Updated and maintained candidate records in the recruitment database.
  • Conducted initial phone screens and coordinated interview schedules with hiring managers.
  • Conducted legal research to identify potential candidates for open positions.
  • Developed and implemented innovative recruiting strategies to attract diverse talent.
  • Facilitated job application processes for qualified candidates.

Customer Service Specialist

Bakkt
04.2022 - 05.2023
  • Responsible for selling flights, hotels and car rentals to BOA (Bank of America) clients
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Reinforced established quality control standards and followed procedures for optimal customer interactions
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Maintained and managed customer files and databases

Customer Service Representative

Accenture
02.2021 - 01.2022
  • Handled work volume of 60+ calls per day, answering callers' inquiries
  • Established lasting and meaningful connections with clientele
  • Approached multitasking the use of several computer programs, phone operation, and communication with enthusiasm and confidence
  • Researched and analyzed to resolve customer problems and complaints
  • Provided excellent customer service to customers of all ages and backgrounds

Call Center Representative

ECE Pharmaceuticals
05.2018 - 12.2020
  • Scheduled qualified appointments with prospective clients
  • Maintained record of client contact information
  • Developed Customer relations from an A/R perspective
  • Processed new accounts
  • Managed specific customer requirements with key customers
  • Kept current on product information/knowledge, marketing, and system capabilities

Education

BBA - Communication

Georgia State University
Atlanta, GA
12-2025

Skills

  • Effective communication
  • Professional telephone etiquette
  • Analytical skills
  • Teamwork
  • Computer skills
  • Scheduling/Planning
  • Data management
  • Multitasking skills
  • Legal writing
  • Legal research
  • Legal documentation and reporting
  • Calendar management
  • File management
  • Administrative assistance
  • Fast learner
  • Legal research and writing
  • MS office proficient

Timeline

Legal Administrative Assistant | Legal Recruiter

The RMN Agency
12.2023 - Current

Customer Service Specialist

Bakkt
04.2022 - 05.2023

Customer Service Representative

Accenture
02.2021 - 01.2022

Call Center Representative

ECE Pharmaceuticals
05.2018 - 12.2020

BBA - Communication

Georgia State University

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Tiffany Ofodile