Tiffany O. Jackson

Clinical Duties

• Patient Preparation and Care: Escort patients to exam rooms, obtain and document vital signs, chief complaints, and medical histories in the Electronic Medical Record (EMR).
• Assisting Providers: Support physicians and nurses during examinations, procedures, diagnostic studies, and treatments, including minor surgical procedures and dressing changes.
• Testing and Specimen Collection: Perform routine lab tests ( EKG, rapid strep, urinalysis, point-of-care diagnostics), collect specimens (blood, urine), and ensure accurate documentation of results.
• Medication Management: Administer medications as directed by a licensed provider, review medications with patients, and perform phlebotomy and injections where permitted by law.
• Equipment and Room Management: Prepare, clean, and maintain exam and treatment rooms, sterilize instruments and equipment, take inventory, and order supplies.

Administrative Duties

• Care Coordination: Coordinate patient care with hospitals, emergency departments, consulting physicians, and community resources, including handling patient inquiries.
• Records Management: Manage patient records in the EMR, ensure all documentation is complete and accurate, and obtain previous test results and specialist reports.
• Scheduling and Billing Support: Schedule patient appointments, verify eligibility for care, ensure medical necessity compliance, and assist with pre-authorizations and billing inquiries.

Leadership and Operational Support

• Mentorship and Training: Orient and train new medical assistants and act as a preceptor, guiding and mentoring colleagues in best practices.
• Quality Assurance: Oversee appropriate scope of practice within the team, assist with quality improvement projects

( chart audits), and ensure compliance with regulatory standards.

• Problem Resolution: Lead and initiate problem resolution within the work unit and serve as an EMR super-user to support team members.
• Role Modeling: Promote a positive work environment and role model professional behavior, effective time management, and strong communication skills.

Clinical Duties

• Patient Intake & Triage: Greeting and escorting patients to exam rooms, obtaining medical histories, and measuring vital signs (blood pressure, temperature, pulse, weight, etc.).
• Assisting Providers: Supporting physicians and nurses during examinations, treatments, and minor procedures (biopsies, wound care, splinting, staple/suture removal).
• Administering Medications & Injections: Preparing and administering medications, injections, and immunizations as directed by the provider and permitted by state law.
• Laboratory & Diagnostic Support: Performing basic CLIA-waived lab tests (rapid strep, flu, COVID tests), collecting and labeling specimens (blood draws, urine samples) for send-out analysis, and performing EKGs.
• Procedure & Exam Room Management: Preparing, cleaning, stocking, and sterilizing exam rooms, instruments, and equipment between patient visits.
• Patient Education: Explaining treatment procedures, medications, and at-home care instructions to patients and their families.
• Medical Records Management: Accurately documenting patient information, vital signs, test results, and treatment plans in the Electronic Medical Records (EMR) system.
• Front Desk Support: Answering telephones, greeting patients, managing patient registration, and verifying insurance information.
• Scheduling & Referrals: Scheduling appointments and coordinating referrals to specialists or other facilities.
• Inventory Management: Monitoring and managing medical and office supplies, placing orders, and verifying receipts.

• Patient Intake and Preparation: Escort patients to exam rooms, take and record vital signs (blood pressure, temperature, weight), and gather patient medical history, including medication reconciliation and allergies.
• Assisting Physicians: Support the urologist during examinations and minor office procedures, such as cystoscopies, bladder scans, bladder catheterizations, prostate biopsies, and wound care.
• Specimen Handling and Lab Work: Collect and prepare laboratory specimens, such as urine samples for urinalysis or culture, and blood draws for testing. Perform basic in-house lab tests.
• Medication Administration and Instruction: Administer medications, including intramuscular and subcutaneous injections, as directed by the physician. Provide patients with education and instructions on general care, diet, medication, and specific procedures (e.g., self-catheterization).
• Equipment Management: Clean, prepare, and sterilize medical instruments and equipment, and stock examination rooms with necessary supplies.

Administrative Duties

• Patient Records Management: Document all patient information, test results, and treatments accurately in the electronic medical record (EMR) system.
• Scheduling and Coordination: Schedule patient appointments, tests, procedures, and surgeries. Coordinate referrals to other specialists or facilities.
• Communication: Handle incoming patient calls and messages (including MyChart messages), address questions, and relay instructions or test results as directed by the physician.
• Billing Support: Assist with clerical tasks like filing insurance forms, obtaining prior authorizations for medications or procedures, and ensuring proper coding for billing.

Medical Records Management:

• Retrieving and maintaining a tracking system for all inmate medical charts.
• Reviewing medical records for completeness and accuracy.
• Filing records and forms upon completion of use.

Materials and Inventory Management:

• Receiving, storing, distributing, and inventorying medical supplies, including narcotic-based medicines.
• Maintaining proper stock levels and stock records in supply rooms.
• Filling supply requisitions and managing expired supplies.

Administrative Functions:

• Operates personal computers to enter and assimilate data, generate reports, draft routine correspondence, and develop special administrative analyses.
• Performs facility administrative support tasks including but not limited to filing, mail functions, faxing and typing correspondence.
• Executes some degree of complex administrative support duties involving the exercise of independent judgment giving general directions and supervision.
• Operates data entry system for entry, tracking and reporting.
• Performs related duties as required.

Correctional Responsibilities:

• Adhering to internal controls and security structures within the correctional environment.
• Collaborating with correctional officers and medical staff to ensure a safe and secure environment while providing care.

• Scheduling and Coordination: Accurately schedule, reschedule, and cancel appointments, procedures, or shifts for various departments using specialized software or an Electronic Health Record (EHR) system.
• Communication: Serve as the primary point of contact for patients, physicians, and staff regarding scheduling inquiries and changes. This involves answering phone calls, responding to electronic correspondence, and keeping all parties informed of updates.
• Information Management: Collect and verify essential information such as patient demographics, insurance details, clinical history, and physician orders. Ensure all data is accurately recorded and maintained with strict adherence to confidentiality protocols like HIPAA.
• Problem Solving: Identify and resolve scheduling conflicts, resource constraints, and last-minute changes (call-offs, equipment issues) to minimize disruption to operations and patient care.
• Resource Optimization: Balance schedules based on provider availability, patient needs, and facility resources to ensure appropriate staffing levels and maximize efficiency and throughput.
• Administrative Support: Perform various administrative tasks, including preparing reports on scheduling metrics, managing faxes and voicemails, and assisting with pre-registration and insurance verification processes to ensure a smooth billing cycle.

• Taking and recording vital signs (temperature, pulse, respiration rate, blood pressure, weight).
• Collecting patient medical histories and updating electronic health records (EHR).
• Assisting physicians and nurses during examinations and minor procedures, such as biopsies or dressing changes.
• Performing phlebotomy (drawing blood) for lab tests, which is a key task in an oncology setting.
• Collecting and preparing other specimens (e.g., urine samples) for laboratory testing.
• Administering medications and injections (excluding chemotherapy itself) as directed by a physician and within the scope of practice of their state's laws.
• Performing basic lab tests and point-of-care testing.
• Preparing treatment rooms and ensuring that medical equipment and instruments are clean, stocked, and sterilized according to infection control policies.
• Providing emotional support to patients and their families during a difficult time.
• Educating patients about procedures, post-operative care, and treatment plans as instructed by the physician.
• Ensuring patient comfort and a positive experience throughout their visit.

• Patient registration: Interview patients or their families to gather personal, medical, and insurance information accurately.
• Information verification: Verify insurance eligibility, obtain necessary authorizations, and collect co-payments or deductibles.
• Documentation: Ensure all necessary forms, such as the Conditions of Admission, are completed accurately and signed.
• Front-end support: Greet and direct patients and visitors, answer phone calls, and provide a welcoming environment.
• Admissions and discharges: Process patient admissions and discharges, and coordinate with medical staff to ensure efficient patient flow.
• Record keeping: Compile and maintain accurate patient records, and ensure the confidentiality of all patient information in compliance with HIPAA.
• Liaison: Act as a liaison between patients, their families, and hospital staff, answering questions and addressing concerns.
• Policy explanation: Explain hospital admission policies, procedures, and other relevant information to patients.