Tiffany Olbert
Tappahannock,VA
Summary
Compassionate Certified Nursing Assistant with extensive experience at Riverside Health Services, skilled in electronic charting and vital signs monitoring. Proven ability to enhance patient comfort and safety through effective communication and teamwork. Committed to delivering patient-focused care while maintaining HIPAA compliance and implementing safety precautions for optimal health outcomes.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Visiting Angels Home Care
10.2025 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Commonwealth Senior Living
03.2023 - 07.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Administrative Assistant
State Farm
05.2022 - 03.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Certified Nursing Assistant
Riverside Health Services
03.2020 - 09.2021
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Cashier
Food Lion
11.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Certified Nursing Assistant
Virginia Health Services
01.2018 - 01.2020
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Built rapport with patients and families, providing emotional support during difficult times.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Education
High School Diploma -
Essex High School
Tappahannock, VASkills
- Electronic charting
- Recording vital signs
- Direct patient care
- Documenting behaviors
- Patient-focused care
- Reliable team player
- HIPAA compliance
- Safety precautions
- Maintaining privacy
- Medical terminology
- Blood glucose testing
- Basic life support
- Specimen collection
- End-of-life care
Timeline
Certified Nursing Assistant
Visiting Angels Home Care
10.2025 - Current
Certified Nursing Assistant
Commonwealth Senior Living
03.2023 - 07.2023
Administrative Assistant
State Farm
05.2022 - 03.2023
Certified Nursing Assistant
Riverside Health Services
03.2020 - 09.2021
Cashier
Food Lion
11.2019 - 02.2020
Certified Nursing Assistant
Virginia Health Services
01.2018 - 01.2020
High School Diploma -
Essex High School