Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Olewine

Tallahassee,FL

Summary

Dedicated, talented, professional and highly motivated while processing high volumes of error-free transactions and meeting departmental goals. Offers 18 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Overview

9
9
years of professional experience

Work History

Staff Assistant/Building Manager

Department of Health
Auburndale, Florida
06.2023 - 06.2024
  • Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
  • Prepared monthly reports and maintained maintenance for state vehicles for the clinic.
  • Obtained signatures for financial documents and internal and external invoices.
  • Served as contact person and source of information to maintain good communication with clients.
  • Coordinated Staff meeting
  • Answered incoming calls and recorded accurate messages.
  • Gathered and sorted data for inclusion in reports and files.
  • Executed record filing systems to improve document management and organization.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Used scheduling software to delegate resources and manage calendars.
  • Coordinated repairs for office equipment to keep equipment functional and running.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Reviewed and approved vendor invoices.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Data Entry of Superbills and New client paperwork.
  • Paid bills and ordered supplies for the office and clinic.
  • Checked patients in and out for appointments and collected payments if necessary.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered patient immigration information, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Maintained filing systems both electronically and manually.
  • Opened, sorted, and distributed incoming mail and processed outgoing mail.

Claims Analyst

Office of the Attorney General
Tallahassee, FL
12.2022 - Current
  • Followed all company procedures to keep data confidential.
  • Gathered proper documentation and data to prepare claims for submission.
  • Assessed processing reports each day to effectively submit claims.
  • Built lasting relationships with clients and employees to underpin successful claims activities.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company database.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.

Administrative Assistant

Attorney General's Office
Tallahassee, FL
02.2022 - 12.2022
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Obtained scanned records and uploaded to database.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Deciphered sloppy handwriting, garbled recordings and faded text to transform into digital data.
  • Entered vast quantities of data into complex computer systems.

Owner/Photographer

Lorebell Photography
Donalsonville, GA
07.2017 - Current
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.

Secretary

Seminole County Schools
Donalsonville, GA
11.2016 - 05.2017
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.

Regulatory Specialist

State of Florida
Tallahassee, FL
10.2015 - 10.2016
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided excellent service and attention to customers through phone conversations.

Education

High School Diploma -

Johnson Central HS
Paintsville, KY

Skills

  • High-energy attitude
  • Call Center Operations
  • Office equipment proficiency
  • Customer relations
  • Problem-solving abilities
  • Adaptive team player
  • Courteous demeanor

Timeline

Staff Assistant/Building Manager

Department of Health
06.2023 - 06.2024

Claims Analyst

Office of the Attorney General
12.2022 - Current

Administrative Assistant

Attorney General's Office
02.2022 - 12.2022

Owner/Photographer

Lorebell Photography
07.2017 - Current

Secretary

Seminole County Schools
11.2016 - 05.2017

Regulatory Specialist

State of Florida
10.2015 - 10.2016

High School Diploma -

Johnson Central HS

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Tiffany Olewine