Tiffany O'Neal
Texarkana,TX
Summary
Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Dedicated employee known for pursuing employment options where good customer service and positive attitude will make a difference.
Overview
15
15
years of professional experience
Work History
Designer
Red River Lumber, The Design Center
Texarkana, TX
08.2023 - Current
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Participated in local community events such as home shows or open houses where prospective clients could be met face-to-face.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
- Recommended, selected and located merchandise based on customer desires.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Developed sales strategies to increase store revenues and profitability.
- Performed administrative tasks such as filing documents related to sales transactions.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Stayed up to date on latest styles, trends and available flooring brands.
Recruiter
TNAA
Texarkana, TX
04.2023 - 07.2023
- Negotiated salaries and other employment terms with successful applicants.
- Monitored trends in the nursing industry to ensure competitive practices.
- Responded promptly to inquiries from applicants about job opportunities.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Addressed harassment allegations, work complaints or other employee concerns.
- Analyzed applicant data to measure success of recruitment efforts.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Facilitated job application processes for qualified candidates.
- Advocated for diversity hiring initiatives within the organization.
- Prepared or maintained employment records using human resources management system software.
- Developed and implemented strategies to source, recruit, and hire qualified nurses.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Collaborated with department managers to understand hiring needs and position requirements.
- Interpreted and explained human resources policies, procedures or regulations.
- Analyzed employment-related data and prepared reports.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Provided guidance on compensation packages during the negotiation process.
- Conducted phone screens and in-person interviews with prospective nurses.
- Managed the onboarding process for new hires including orientation, paperwork, and training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered 150 calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Service Coordinator
GPM Investments
Texarkana, TX
04.2021 - 04.2023
- Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans.
- Established quality standards for service team members and evaluated progress.
- Recognized by supervisor for maintaining accurate and timely records despite heavy caseload.
- Researched and provided timely resolution to service discrepancies.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays
- Prioritized and organized tasks to efficiently accomplish service goals.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Real Estate Agent
Better Homes and Gardens Real Estate
Texarkana, TX
04.2021 - 10.2022
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Managed sales pipeline by actively following-up with prospects and hot leads.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Maintained current and accurate CRM database of prospective customers.
- Verified accuracy of documentation and fund disbursements for sales.
- Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
- Scheduled home viewings with potential buyers.
- Assisted homeowners with relocation and moving services after sale of each home.
- Evaluated mortgage options to help clients obtain financing at best rates and terms.
- Researched and determined competitive market price.
- Maintained professional network of potential clients and business opportunities.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Tracked monthly sales to generate reports for business development planning.
Real Estate Agent
Coldwell Banker
Texarkana, TX
03.2020 - 03.2021
- Generated lists of properties compatible with buyers' needs and financial resources.
- Managed sales pipeline by actively following-up with prospects and hot leads.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Increased customer satisfaction ratings by addressing issues effectively for speedy resolution.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Met with people from different locations and evaluated needs to help clients realize personal real estate goals.
- Maintained current and accurate CRM database of prospective customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Verified accuracy of documentation and fund disbursements for sales.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
- Managed real estate transactions from initiation to closing.
- Represented buyers and sellers in major real estate transactions.
- Promoted properties via advertisements, open houses and multiple listing services.
Business Owner
Salon Zazaa
Texarkana, TX
07.2010 - 05.2020
- Set pricing structures according to market analytics and emerging trends.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
- Interviewed, trained, and supervised up to 6 employees, including 2 supervisors, to achieve sales goals.
Education
Arkansas Licensed Real Estate Agent - Real Estate
Arkansas
Online01.2021
High School Diploma -
Texas High School
Texarkana, TXCosmetology License in Texas - Cosmetology
Cosmetology
Arlington, TxReal Estate License - Texas Licensed Real Estate Agent
Texas Real Estate
Champions Real Estate SchoolSkills
- QuickBooks
- Mail management
- Excel spreadsheets
- Meticulous attention to detail
- Strong interpersonal skills
- Self-starter
- Proofreading
- Time management
- Microsoft Office
- Professional and mature
- Traditional marketing
- Negotiations expert
- Lead follow up
- Payment collection
- Negotiation
- Highly professional
- Contracting
- Excellent communicator
- Digital marketing
- Texarkana Board of Realtors
- CRM software use
- Experienced entrepreneur
- National Association of Realtors
- Texas & Arkansas licensed real estate agent
- Delegating work
- Adjusting routes
- Critical thinker
- Coordinating urgent deliveries
- Friendly, positive attitude
- Improving operations
- Originality
- Multi-Tasking Abilities
- Creative and Artistic
Timeline
Designer
Red River Lumber, The Design Center
08.2023 - Current
Recruiter
TNAA
04.2023 - 07.2023
Service Coordinator
GPM Investments
04.2021 - 04.2023
Real Estate Agent
Better Homes and Gardens Real Estate
04.2021 - 10.2022
Real Estate Agent
Coldwell Banker
03.2020 - 03.2021
Business Owner
Salon Zazaa
07.2010 - 05.2020
Arkansas Licensed Real Estate Agent - Real Estate
Arkansas
High School Diploma -
Texas High School
Cosmetology License in Texas - Cosmetology
Cosmetology
Real Estate License - Texas Licensed Real Estate Agent
Texas Real Estate
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