Tiffany Organ

Enfield

Summary

Customer-focused professional with 10+ years of experience supporting guests, employees, and operations in high-volume environments. Experienced in training staff, resolving concerns, maintaining confidentiality, and communicating clearly with diverse individuals. Trusted team leader recognized for professionalism, empathy, and reliability. Seeking a Guest Services, HR Support, or Call Center role where strong communication and people-first service drive positive outcomes.

Overview

years of professional experience

Work History

Order Selector / Warehouse Trainer

Target Distribution Center

Windsor, CT

05.2024 - Current

Train and onboard new team members, ensuring understanding of procedures, expectations, and company policies.
Serve as a primary point of contact for employee questions, providing clear explanations and support.
Communicate professionally across teams to resolve issues and maintain productivity.
Reinforce standards related to safety, accuracy, and performance.
Maintain detailed attention to accuracy and accountability, supporting customer satisfaction and service goals.
Demonstrate leadership through mentorship, approachability, and consistency.

Warehouse Associate / Trainer

Martin Brower

Enfield, CT

05.2021 - 07.2023

Supported customer-driven operations with a focus on accuracy, efficiency, and reliability.
Assisted with training and mentoring new employees in procedures and best practices.
Communicated effectively with supervisors and coworkers to address issues and improve workflow.
Maintained compliance with safety and quality standards.

Order Fulfillment Associate

Amazon

Windsor, CT

12.2020 - 04.2021

Processed customer orders accurately while meeting strict deadlines.
Conducted quality checks to ensure customer satisfaction.
Collaborated with team members to meet service-level expectations.

Shift Leader / Customer Service Associate

Dunkin' Donuts

Rockville, CT

02.2009 - 12.2020

Supervised daily shifts, supporting staff performance and guest satisfaction.
Addressed customer concerns calmly and professionally, resolving issues in real time.
Trained and coached new employees on customer service standards and procedures.
Managed cash handling, register balancing, and transaction accuracy.
Assisted management with operational tasks and team support.
Recognized for leadership performance and offered advancement into an Assistant Manager role.

Education

GED -

Enfield High