Tiffany O'Rick
Middletown
Summary
Dynamic professional with a positive attitude and strong customer service skills, honed at Amazon as a Delivery Driver. Proven ability to optimize delivery routes and ensure timely package arrival. Dependable team player with a keen attention to detail, committed to enhancing customer satisfaction and operational efficiency.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
02.2025 - Current
- Delivered packages efficiently, ensuring timely arrival at customer destinations.
- Navigated routes using GPS technology to optimize delivery times.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Handled package scanning and tracking using handheld devices for accuracy.
- Delivered packages to customer doorsteps and business offices.
Asset Protection Associate
Walmart
06.2024 - 02.2025
- Monitored facility premises to deter theft and ensure safety protocols were followed.
- Assisted in training new staff on asset protection protocols and procedures.
- Utilized surveillance systems to monitor activities and investigate suspicious behavior.
- Reported incidents to management, documenting findings for further investigation.
- Wrote reports outlining activities and results.
- Conducted regular safety audits and inspections to identify hazards and ensure adherence to regulations.
- Developed and implemented safety protocols to enhance workplace compliance and reduce incident rates.
Assistant Store Manager
Mike's Carwash
10.2022 - 06.2024
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated staff schedules, ensuring adequate coverage during peak business hours.
- Monitored sales performance, providing insights to enhance team productivity and achieve targets.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
911 Dispatcher
Montgomery County Sheriff Office
06.2022 - 10.2022
- Managed emergency calls, assessing situations to prioritize responses effectively.
- Coordinated with law enforcement and emergency services for timely dispatching of resources.
- Utilized CAD systems to log incidents and maintain accurate records of communications.
- Provided critical information to responders, enhancing situational awareness during emergencies.
Public Safety Telecommunicator
North Port Police Department
01.2020 - 06.2022
- Operated multi-line phone systems to efficiently manage emergency and non-emergency calls.
- Provided critical information to first responders, ensuring timely and effective response to incidents.
- Maintained accurate records of all communications for legal documentation and reporting purposes.
- Trained new telecommunicators on protocols and procedures, enhancing team performance and service delivery.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
- Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
Correctional Officer
State of Florida Department of Corrections
08.2018 - 01.2020
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises to identify potential security risks and maintain order.
- Implemented de-escalation techniques to manage conflicts and maintain a safe environment for staff and inmates.
- Trained new officers on safety procedures, emergency response protocols, and facility operations.
- Maintained accurate documentation of inmate behavior, incidents, and daily activities for reporting purposes.
- Participated in continuous training programs to enhance skills in crisis intervention and conflict resolution strategies.
Promotional Display Specialist
Balloon Elevations
11.2011 - 12.2019
- Developed and implemented innovative balloon decoration concepts for various events.
- Collaborated with clients to identify specific event themes and design preferences.
- Managed inventory of materials and supplies, ensuring timely availability for projects.
- Established vendor relationships to source high-quality materials at competitive prices.
- Led creative brainstorming sessions to generate new ideas for client engagements and marketing initiatives.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Administrative Assistant
YoungLife Port Charlotte
09.2016 - 08.2018
- Coordinated scheduling and logistics for events, ensuring seamless execution and participant engagement.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Assisted in the preparation of reports and presentations, contributing to informed decision-making processes.
- Oversaw inventory management for office supplies, ensuring optimal stock levels and cost-effectiveness.
- Cultivated strong relationships with community partners to support organizational initiatives and outreach efforts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Sales Associate
Menards
04.2013 - 09.2014
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in managing inventory levels, ensuring product availability and accuracy.
- Collaborated with team members to create effective merchandising displays that increased sales visibility.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Applied Arts - Social And Human Services
Florida SouthWestern State College
Fort Myers, FLNo Degree - Project Management
ESpelman
Online02-2025
High School Diploma -
Monroe High School
Monroe, OH05-2012
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- Customer support
- Data entry
- Verbal and written communication
- Inbound phone calls
- Customer communications
Certification
- CPR/First Aid Training - Current since 2018
- Crisis Intervention Training - Current since 2020
Timeline
Delivery Driver
Amazon
02.2025 - Current
Asset Protection Associate
Walmart
06.2024 - 02.2025
Assistant Store Manager
Mike's Carwash
10.2022 - 06.2024
911 Dispatcher
Montgomery County Sheriff Office
06.2022 - 10.2022
Public Safety Telecommunicator
North Port Police Department
01.2020 - 06.2022
Correctional Officer
State of Florida Department of Corrections
08.2018 - 01.2020
Administrative Assistant
YoungLife Port Charlotte
09.2016 - 08.2018
Sales Associate
Menards
04.2013 - 09.2014
Promotional Display Specialist
Balloon Elevations
11.2011 - 12.2019
Associate of Applied Arts - Social And Human Services
Florida SouthWestern State College
No Degree - Project Management
ESpelman
High School Diploma -
Monroe High School