Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Ortiz

Chicago,IL

Summary

Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Excellence in complaint handling and resolution, teambuilding and training.

Overview

9
9
years of professional experience

Work History

Financial Counselor

Advocate Trinity Hospital
05.2021 - Current
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Identified healthcare resources and programs for patients unable to meet financial obligations.
  • Liaised between patient, doctor and insurance provider to smooth claims processes.
  • Documented details regarding contact with patients, providers and other individuals in system.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Counseled patients for Financial Assistance under 501R,CrimeVictim, Liens, Allkids, MPE applications as well as other various Government and Commercial Sources
  • Evaluated reports related to pre-collect and Bad Debt accounts

Patient Access Representative

Advocate Trinity Emergency Room
11.2014 - 05.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Trained new staff on hospital processes and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Sales Associate

Lori's Gift Shop
02.2014 - 11.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.

Education

Associate of Science - Data Analytics

Morine Valley
9000 College Pkway Palos Hills

High School Diploma -

George Washington High School
3535 East 114th St
06.2012

Skills

  • Savings Accounts
  • Deal Structuring
  • Managing Wealth
  • Sales Expertise
  • Financial Data Production
  • Call Transfers
  • Financial Transactions
  • Customer Loyalty
  • Payment Negotiation
  • Telephone Etiquette
  • Customer Account Review
  • Cash Handling

Languages

Spanish
Full Professional

Timeline

Financial Counselor

Advocate Trinity Hospital
05.2021 - Current

Patient Access Representative

Advocate Trinity Emergency Room
11.2014 - 05.2021

Sales Associate

Lori's Gift Shop
02.2014 - 11.2014

Associate of Science - Data Analytics

Morine Valley

High School Diploma -

George Washington High School

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