Tiffany Ostrander
Binghamton,NY
Summary
Diligent Administrative Assistant with solid background in administrative support. Proven track record in streamlining office operations and enhancing team productivity through effective coordination and organization. Demonstrated expertise in managing schedules and handling communication efficiently.
Overview
18
18
years of professional experience
Work History
Administrator Assistant
Burke Pest Control
10.2023 - Current
- Organized schedules and appointments for management, ensuring optimal time management and efficiency.
- Streamlined office procedures by implementing digital filing systems, enhancing data retrieval speed.
- Coordinated communication between departments to facilitate project updates and task completions.
- Managed customer inquiries and complaints, providing prompt resolutions and maintaining service standards.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Reduced errors in documentation through meticulous proofreading before submitting reports or other written materials.
Client Service Representative
Southern Tier Animal Hospital
04.2022 - Current
- Schedule and prioritize appointments
- Answer phones
- Refill medications
- Pharmacy and retail sales
- Marketing implementation
- Maintain charts and computer records
- Check patients in/out
- Greet clients and patients
- Help resolve errors in client/patient records
- Manage insurance claims
- Clean/disinfect work areas
Owner
Stix Cleaning Service
01.2019 - 04.2022
- Owned a residential/office cleaning business in the Chenango Forks area.
- Clean/organize homes and offices on a weekly/biweekly/monthly basis.
Office Assistant
SUNY Broome Community College
08.2018 - 12.2018
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Documented and routed business correspondence to manage office paperwork.
- Answered many phone calls daily and pleasantly welcomed visitors to the office.
- Dispersed incoming mail to correct recipients throughout the office.
- Tracked office stock and maintained inventory in neat and organized fashion.
Teachers Aide
Port Dickinson Elementary School
09.2016 - 06.2017
- Supported classroom teachers by managing files, preparing materials and updating records.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Assisted in developing programs and activities to drive improvements in students' academics.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Provided one-on-one assistance and tutoring to students requiring additional help.
Kennel Attendant
ASPCA
01.2011 - 12.2012
- Cleaned cages in accordance with health code requirements to ensure a sanitary environment for animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
- Unloaded and organized supplies and product inventory.
Cashier
RadioShack
08.2009 - 08.2010
- Operated the cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Cashier Manager
Sears Hardware
12.2007 - 06.2009
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Met high productivity standards in processing payments for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education
Associate of Applied Science Program - Health Information Technology
SUNY Broome Community College
Binghamton, NYMedical Billing And Coding Certification - Information Technology
BOCES
Norwich, NY12.2010
Skills
- Excel spreadsheets
- Understands grammar
- Resourceful
- Meticulous attention to detail
- Billing and coding
- Medical terminology
- Dedicated team player
- Strong interpersonal skills
- Payment reconciliation
- Scheduling appointments
- Document management
- Spreadsheet creation
- Calendar management
- Transaction processing
- Proofreading documents
- Customer service
- Time management
- Team collaboration
- Customer and client relations
- Office administration
Timeline
Administrator Assistant
Burke Pest Control
10.2023 - Current
Client Service Representative
Southern Tier Animal Hospital
04.2022 - Current
Owner
Stix Cleaning Service
01.2019 - 04.2022
Office Assistant
SUNY Broome Community College
08.2018 - 12.2018
Teachers Aide
Port Dickinson Elementary School
09.2016 - 06.2017
Kennel Attendant
ASPCA
01.2011 - 12.2012
Cashier
RadioShack
08.2009 - 08.2010
Cashier Manager
Sears Hardware
12.2007 - 06.2009
Medical Billing And Coding Certification - Information Technology
BOCES
Associate of Applied Science Program - Health Information Technology
SUNY Broome Community College
Section name
- Computer Programs proficient with:
- Access
- Excel
- Microsoft Powerpoint
- Office 365 programs
- AHIMA 3M encoder
- Find-a-code
- Did not graduate from Suny Broome due to covid mandates. I lack one course and clinicals to graduate.
- Any lapse in employment was due to either staying home to raise my children or being in some sort of schooling.