Tiffany Overall
Atlanta,Georgia
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in [Area of expertise]. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers [Number] years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
20
20
years of professional experience
Work History
PCA/Home Health Aide
Ceder Home Care
07.2019 - 05.2024
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Phlebotomist
CSL Plasma Center
04.2021 - 11.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
TMA
Bridges Group Homes
07.2018 - 03.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Statewide Protective Agency
Security Officer
04.2015 - 07.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Before and After Hair Studio
Hair Stylist
06.2013 - 02.2017
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Head To Toe
Hair Stylist
03.2009 - 06.2013
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Guard
Dunbar Armored
01.2005 - 04.2009
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
HR Associate
Fairview Healthcare Center
04.2015 - 11.2017
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Ensured timely completion of performance appraisals, facilitating constructive feedback for career development purposes.
- Streamlined onboarding processes for improved employee retention and engagement.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
Patient Care Technician
HCMC
11.2004 - 05.2010
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
Certified - Phlebotomy
Phlebotomy Training Specialists
MPLS 11.2023
Cosmetology
Empire Beauty School
Saint Paul, MN01.2009
No Degree - LPN
National American University - Rapid City
Brooklyn Park, MN01.2006
High School Diploma -
Face To Face
Saint Paul, MN12.2003
Skills
- Healthy Meal Preparation
- Patient Education
- Feeding Assistance
- Specimen Collection
- Sterilization Techniques
- Infection Prevention
- Patient Observation
Timeline
Phlebotomist
CSL Plasma Center
04.2021 - 11.2023
PCA/Home Health Aide
Ceder Home Care
07.2019 - 05.2024
TMA
Bridges Group Homes
07.2018 - 03.2021
Statewide Protective Agency
Security Officer
04.2015 - 07.2019
HR Associate
Fairview Healthcare Center
04.2015 - 11.2017
Before and After Hair Studio
Hair Stylist
06.2013 - 02.2017
Head To Toe
Hair Stylist
03.2009 - 06.2013
Guard
Dunbar Armored
01.2005 - 04.2009
Patient Care Technician
HCMC
11.2004 - 05.2010
Certified - Phlebotomy
Phlebotomy Training Specialists
Cosmetology
Empire Beauty School
No Degree - LPN
National American University - Rapid City
High School Diploma -
Face To Face
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