Asia Morris
Salem,WI
Summary
Dynamic Certified Nursing Assistant and versatile team player, excelled at Burlington Health and Rehab by enhancing patient care quality and safety. Leveraged compassionate communication and HIPAA compliance to foster positive patient relationships and maintain confidentiality. Achieved significant reduction in fall incidents, demonstrating strong problem-solving abilities and attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Burlington Health and Rehab
07.2024 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Customer Service Representative
Enova Call Center
10.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Security Officer
Kenosha Courthouse
06.2020 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Warehouse Associate
Amazon
01.2017 - 06.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Certified Nursing Assistant
Volunteers Of America
04.2008 - 12.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Diploma -
Thornridge High School
Dolton, ILTechnical - Certified Nursing Assistant
Gateway Technical College
Kenosha, WISkills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Compassionate
- Alzheimer's and Dementia Care
- Basic Life Support
- Dementia and Alzheimer's knowledge
- Incident Reporting
- Security Guard License
- Surveillance
- Emergency Response
- Relationship building and management
- Security Screenings
- Metal detector operation
- File Organization
- Scheduling appointments
- Customer Service
- Time Management
- Critical Thinking
- Dedicated Team Player
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Appointment Scheduling
Certification
- Certified nursing assistant
- Basic life support
- Med tech
- Security license
- CPR/Aed
Timeline
Certified Nursing Assistant
Burlington Health and Rehab
07.2024 - Current
Customer Service Representative
Enova Call Center
10.2022 - 05.2024
Security Officer
Kenosha Courthouse
06.2020 - 09.2022
Warehouse Associate
Amazon
01.2017 - 06.2020
Certified Nursing Assistant
Volunteers Of America
04.2008 - 12.2016
Diploma -
Thornridge High School
Technical - Certified Nursing Assistant
Gateway Technical College