Tiffany Owens
Cypress
Summary
Dynamic professional with extensive experience in case management and client advocacy at Their Strength & Companionship for Mental Health. Proven ability to enhance service delivery through effective communication and problem-solving. Skilled in developing individualized service plans and fostering community partnerships, ensuring clients access vital resources for improved well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
QMHP/CSSP
Their Strength & Companionship for Mental HealthHo
Houston
02.2023 - Current
- Responsible for providing direct case management services to individuals and families within the community, helping them access social, medical, housing, and mental health resources. This role involves conducting assessments, developing service plans, and advocating on behalf of clients to ensure they receive necessary support to improve their well-being and self-sufficiency.
- Collaborate with community agencies, healthcare providers, and social workers to ensure a coordinated approach to care.
- Coordinate and refer clients to appropriate community resources, such as housing assistance, food support, healthcare, employment services, and counseling.
- Participate in team meetings, training sessions, and community outreach events.
- Maintain accurate and up-to-date documentation in client records, adhering to confidentiality and agency standards.
- Develop and implement individualized service plans with measurable outcomes.
Account Specialist II
JPMorgan Chase Bank
12.2021 - 08.2022
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Analyzed financial data and generated accurate, insightful reports for management.
Correctional Officer IV
Texas Department of Criminal Justice, TDCJ
06.2019 - 10.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Education
High School Diploma -
Benjamin O. Davis High School
Houston, TX06-2016
Skills
- Youth engagement
- Billing
- Volunteer management
- Nonprofit management
- Effective public speaker
- Social networking expert
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking abilities
- Team leadership
- Case management
- Effective communication
- Task prioritization
- Service planning
Personal Information
Certification
Child and Adolescent Needs & Strengths
(Cans Assessment Ages 3-5 Years)
Child and Adolescent Needs & Strengths
(Cans Assessment Ages 6-17 Years)
Adult Needs and Strengths Assessment
(ANSA)
Timeline
QMHP/CSSP
Their Strength & Companionship for Mental HealthHo
02.2023 - Current
Account Specialist II
JPMorgan Chase Bank
12.2021 - 08.2022
Correctional Officer IV
Texas Department of Criminal Justice, TDCJ
06.2019 - 10.2021
High School Diploma -
Benjamin O. Davis High School
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