Tiffany Owsley
Ooltewah,TN
Summary
Proven track record at Bruce Oakley, excelling in dispatch coordination and problem-solving, enhancing team efficiency and customer satisfaction. Mastered dispatch software and stress tolerance, adeptly managing high-volume tasks and resolving issues, significantly boosting operational productivity.
Overview
13
13
years of professional experience
Work History
Dispatcher
Bruce Oakley
North Little Rock, AR
08.2011 - 09.2024
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Addressed questions, problems or requests for service or equipment.
- Assigned drivers to appropriate routes based on customer needs.
- Investigated and resolved customer and vendor issues to retain business.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored changes in delivery schedule and communicated changes to customers.
- Ensured compliance with safety regulations and company policies.
- Managed Railcar inventory to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Billing Specialist
Bruce Oakley
North Little Rock, AR
08.2011 - 09.2024
- Processed invoice payments and recorded information in account database.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Implemented new policies related to billing processes when required.
- Provided support to other departments within the organization as needed.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Driver communication
- Dispatch software
- Workflow prioritization
- Dispatch coordination
- Decision-making
- Route navigation
- Team collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Data entry
- Stress tolerance
- Traffic monitoring
- Customer relations
Timeline
Dispatcher
Bruce Oakley
08.2011 - 09.2024
Billing Specialist
Bruce Oakley
08.2011 - 09.2024
Some College (No Degree) - Criminal Justice
University of Phoenix
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