Tiffany Owten
Marietta,GA
Summary
Consistently achieves high customer satisfaction by leading teams in safety and quality initiatives. Focused on maintaining compliance with regulations while fostering a customer-centric culture. Ensures effective execution of health and safety plans and operational policies.
Overview
16
16
years of professional experience
Work History
Environmental Technician
WellStar Kennestone Hospital
Marietta, Georgia
10.2025 - Current
- Conducted environmental inspections to ensure compliance with regulations.
- Monitored waste disposal processes to maintain safety standards.
- Collaborated with healthcare teams to implement sustainability initiatives.
- Developed site-specific health and safety plans in accordance with OSHA standards.
Family Caregiver
Family Caregiver
01.2011 - 05.2024
- Responsible for elder family members’ daily activities, needs, and transportation
- Arrange meals for the elders
- Maintain a vigorous surrounding in the home
- Maintained a safe and clean environment for family members.
- Communicated effectively with family members about care needs and preferences.
Housekeeper Supervisor
Holiday Inn Express
05.2021 - 08.2022
- Making sure that employees are in compliance of duties
- Investigate complaints regarding housekeeping services
- Train new employees
- Take periodic inventories of supply and equipment
Customer Service Rep Work from Home
Convergys/ Direct TV
12.2018 - 04.2021
- Help customers with billing issues
- Take payments from customer
- Minor troubleshooting
- Explain monthly bills
- Answer incoming calls
- Using multiple computer applications to access information while talking and typing
- Up sale promotion when deals are going on
- Greeting customers and helping with products, questions, selections, and purchases
- Work with customers to find what they want and create a solution
Education
Health Administration
University of Phoenix
06-2026
Medical-Pediatric
Chattanooga State
Chattanooga, TN12-2015
Medical-Pediatric
Lee University
Cleveland, TN05-2013
Skills
- Communication Skills
- Customer Satisfaction Enhancement
- Teambuilding
- Health and safety planning
- Microsoft PowerPoint
- Data entry
- Decision-making
- Spreadsheets
- Microsoft outlook
- Critical thinking
- Multi-line phone talent
Training
- Completed courses and seminars in customer service
- Sales strategies
- Inventory control
- Loss prevention
- Time management
- Leadership
- Performance assessment
Community Service
Erlanger Hospital, Chattanooga, TN, 04/01/12, 04/30/12, Observation in delivery room / GYN
Phone
cell, 423-645-3106
Timeline
Environmental Technician
WellStar Kennestone Hospital
10.2025 - Current
Housekeeper Supervisor
Holiday Inn Express
05.2021 - 08.2022
Customer Service Rep Work from Home
Convergys/ Direct TV
12.2018 - 04.2021
Family Caregiver
Family Caregiver
01.2011 - 05.2024
Health Administration
University of Phoenix
Medical-Pediatric
Chattanooga State
Medical-Pediatric
Lee University