Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Pacheco

Lithia

Summary

Results-oriented office administrator with a focus on building and maintaining client relationships. Dedicated to providing exceptional customer service and tailoring solutions to meet individual needs. Meticulous in updating records, tracking sheets, and managing customer accounts with precision. Proficient in a wide range of software applications including Office Word, Excel, PowerPoint, Citrix, Salesforce, EFT, Webcsr, Quickbooks, Leadsengine, Lead Generation, eRelocation, ADP and Oracle. Skilled in effective administrative management, developing policies to meet demands and improve performance. Capable of handling diverse responsibilities such as budgeting, reporting, staff training, and supply management. Proactive team player who excels in completing daily assignments and contributing to overall team success. Adapts quickly to new needs and policies. Knowledgeable office administrator with a solid background in coordinating referral processes and ensuring seamless communication between clients/brokers and agents. Demonstrates success in managing client information/requests and facilitating timely referrals. Utilizes exceptional organizational and multitasking skills to enhance operational efficiency.

Overview

20
20
years of professional experience

Work History

Referral Coordinator

Anywhere RE
06.2021 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional results on company scorecards and reviews.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions while relocating.
  • Processed referral requests from clients, brokers, agents and Lead directors. Assigning specific agents to ensure clients needs are met.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established strong relationships with affiliates, facilitating seamless communication and collaboration in eRelocation systems and company processes.

Escalation Supervisor

Alorica (Ally Bank)
09.2020 - Current
  • Adapted to changing company and industry situations, incorporating new information to shape and improve customer service techniques
  • Nurtured customer relationships with regular contact and service based on trust
  • Kept customers happy with positive, professional attitude in all correspondence
  • Maintained 99.5% KPIs regular compliance and coaching in knowledge
  • Maintained customer satisfaction throughout interactions, providing timely, accurate information and answering all questions
  • Solved problems proactively, implementing standard solutions, as well as developing customized approaches
  • Preserved customer loyalty by quickly and completely resolving complaints
  • Strengthened budget planning by contributing administrative expertise and operations knowledge
  • Motivated employees to continuously grow knowledge and enhance abilities

Owner

Beach Café
03.2017 - 08.2020
  • Kept business operations on sound financial footing with effective forecasting, budget management, and resource allocation
  • Handled all administrative requirements, including records management, legal compliance, and tax submissions
  • Controlled day-to-day operations, including setting schedules and managing employees
  • Created useful partnerships through remote and face-to-face networking
  • Increased company business with skilled use of marketing, advertising, and social media
  • Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships
  • Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities
  • Elevated employee skill sets, industry knowledge, and performance through targeted training programs and timely performance evaluations
  • Developed business from ground up, bringing in $130k in yearly revenue

O.M.D.M (overnight manager distribution management)

Toys R'Us
01.2015 - 03.2017
  • Maintained transparency with detailed reports and professional presentations to stakeholders
  • Prepared financial plans of action based on sound financial analyses
  • Updated office files daily and kept records organized
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Assisted customers with sales and service needs

Operations Manager/Ventilator

Anthony's Image
01.2005 - 01.2015
  • Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
  • Improved efficiency, eliminated bottlenecks, and streamlined processes by synchronizing work of diverse departments
  • Protected business material assets and minimized waste through effective quality control strategies
  • Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities
  • Uphold company reputation for professionalism and results by expertly managing all facets of successful Hair Restoration business
  • Optimized procedures and workflow based on tracking and analysis of business trends
  • Boosted efficiency with adoption and integration of new process and technology solutions

Education

Business -

Katherine Gibbs College
Cranston, RI
06.2007

High school Diploma - undefined

P.A.I.S (Providence Academy of International Studies)
Providence, RI
06.2005

Skills

  • Office Administration
  • Business operating license for food industry
  • Recordkeeping
  • Office Applications I and II
  • Employee training
  • Performance optimization
  • TIPS certified
  • Schedule management
  • Form processing
  • Data entry proficiency
  • HIPAA regulations
  • Database management
  • Caseload management
  • Lead generation

Timeline

Referral Coordinator

Anywhere RE
06.2021 - Current

Escalation Supervisor

Alorica (Ally Bank)
09.2020 - Current

Owner

Beach Café
03.2017 - 08.2020

O.M.D.M (overnight manager distribution management)

Toys R'Us
01.2015 - 03.2017

Operations Manager/Ventilator

Anthony's Image
01.2005 - 01.2015

High school Diploma - undefined

P.A.I.S (Providence Academy of International Studies)

Business -

Katherine Gibbs College