TIFFANY PALM
Summary
Highly motivated Adjuster with excellent customer service and problem-solving strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed Adjuster with an impressive work ethic and proven track record of exceeding goals. Dynamic claims adjuster with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
State Farm
05.2024 - Current
- Determine policy status and coverage; reviews appropriate policies and endorsements for coverage, limits, and deductibles; immediately notify manager of any claim that may be outside of assigned scope of handling, level, or authority.
- Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, develop an action plan, and perform an initial exposure assessment.
- Conduct and investigate to determine coverage, liability, and damages, including recorded statements and coordination of field inspections or experts when necessary based on Department Best Practices.
Claim Adjuster
CNC Catastrophe
06.2021 - 04.2024
- Determine policy status and coverage; reviews appropriate policies and endorsements for coverage, limits, and deductibles; immediately notify manager of any claim that may be outside of assigned scope of handling, level, or authority.
- Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, develop an action plan, and perform an initial exposure assessment.
- Conduct and investigate to determine coverage, liability, and damages, including recorded statements and coordination of field inspections or experts when necessary based on Department Best Practices.
- Ability to scope and estimate real property, personal property, and time element damages using company approved software applications.
- Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process.
- Ability to scope and estimate real property, personal property, and time element damages using company approved software applications.
Claims Adjuster
Results
10.2020 - 05.2022
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Update account information to maintain customer records.
- Deliver excellent customer service, resulting in consistent customer satisfaction rating.
- Calculated correct order totals, updated accounts, and maintained detailed records of refunds and exchanges.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- (remote)
Customer Service Representative MGT
Alorica
09.2018 - 10.2020
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Oversaw and manage operational and financial projects to deliver on time and within budget limitations.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Teacher
Three Rivers Elementary
08.2012 - 08.2018
- Responsible for preparing lesson plans and educating students at all levels.
- Duties include assigning homework, grading tests, and documenting progress.
- Able to instruct in a variety of subjects and reach students with engaging lesson plans.
- Apply appropriate teaching and assessment methodologies, and an expert at designing and developing educational objectives and preparing teaching material.
Education
Bachelor Degree - undefined
Southern Miss University
Hattiesburg, MS05.2016
Associate Degree - undefined
Mississippi Gulf coast community College
Gulfport, MS05.2012
Diploma - undefined
Pascagoula High School
Pascagoula, MS01.2007
Skills
- Property & casualty knowledge
- Investigating, estimating, and policy knowledge
- Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint
- Excellent time management
- Critical Thinking
- Ability to manage multiple concurrent deadlines
- Communication, negotiation, and decision-making skills
- Excellent Customer Service
Accomplishments
• State Farm Certified
• USAA Certified
• Licensed Adjuster in 18+ States
Timeline
Claims Adjuster
State Farm
05.2024 - Current
Claim Adjuster
CNC Catastrophe
06.2021 - 04.2024
Claims Adjuster
Results
10.2020 - 05.2022
Customer Service Representative MGT
Alorica
09.2018 - 10.2020
Teacher
Three Rivers Elementary
08.2012 - 08.2018
Bachelor Degree - undefined
Southern Miss University
Associate Degree - undefined
Mississippi Gulf coast community College
Diploma - undefined
Pascagoula High School
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