Tiffany Palmer
Bremen,AL
Summary
Dynamic and results-driven professional with strong technical expertise in fiber optic installation and maintenance at Mississippi Fiber Solutions. Proven track record in project execution and effective team engagement, enhancing network performance and ensuring regulatory safety compliance. Recognized for optimizing system efficiency and delivering exceptional customer service under pressure.
Overview
14
14
years of professional experience
Work History
Drop Bury Tech / Lineman/Fiber Optic Splicer
Mississippi Fiber Solutions
01.2022 - 09.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Installed ,maintained and repaired fiber optic cables on utility poles using a bucket truck and ladder.
- installed ,maintained and repaired fiber optic cables coaxial cables connecting homes/businesses to the network, using trenchers, borers, and hand tools for burial.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Field Supervisor, Installer , Fiber Splicer
National On Demand
05.2017 - 12.2021
- Supervised field operations teams to complete projects within established timelines.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Minimized downtime due to technical issues by providing prompt troubleshooting assistance for clients experiencing problems with their fiber networks.
- Improved network performance by installing and maintaining fiber optic cables for various clients.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
Quality Control Technician, Site Surveyor, Install
National On Demand
02.2013 - 01.2017
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained quality documentation and records for conformance with relevant standards.
- Streamlined project timelines by efficiently utilizing surveying equipment, such as total stations, GPS, and data collectors.
- Identified potential issues during site visits by proactively communicating with construction teams.
- Collaborated with project managers to ensure timely completion of work assignments while maintaining high quality standards.
Warehouse Forklift Operator, Hazmat, Safety Manage
LKQ Keystone
05.2011 - 02.2013
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Developed and implemented safety programs.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Loaded and unloaded products onto and off delivery trucks to support seamless operations.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
- Balanced multiple packaging projects, demonstrating effective prioritization skills.
Education
GED -
Locust Fork High School
Locust Fork, ALSkills
- Analytical problem solving
- Effective team engagement
- Works Well Under Pressure
- Regulatory safety compliance
- Project execution
- Team leadership
- Strong technical expertise
- Customer service
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Drop Bury Tech / Lineman/Fiber Optic Splicer
Mississippi Fiber Solutions
01.2022 - 09.2025
Field Supervisor, Installer , Fiber Splicer
National On Demand
05.2017 - 12.2021
Quality Control Technician, Site Surveyor, Install
National On Demand
02.2013 - 01.2017
Warehouse Forklift Operator, Hazmat, Safety Manage
LKQ Keystone
05.2011 - 02.2013
GED -
Locust Fork High School