Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Parker

Richmond,VA

Summary

Dynamic and detail-oriented professional with extensive experience in healthcare and customer service, notably at Bon Secours. Proven expertise in appointment scheduling and HIPAA compliance, enhancing patient satisfaction through effective communication and strong organizational skills. Recognized for streamlining operations and fostering collaborative environments to support healthcare teams.

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

2026
2026
years of professional experience

Work History

Unit Secretary

Bon Secours
11.2023 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Kept up-to-date on changing protocols within the emergency department through ongoing training sessions, contributing positively towards overall patient care.
  • Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
  • Collaborated with healthcare team members to provide vital administrative support during high-stress situations.
  • Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.

Registration Coordinator

OrthoVirginia
05.2022 - 11.2023
  • Facilitated seamless registration transitions by maintaining accurate records of all participant details.
  • Greet patients to the correct area for their appointments.
  • Answer phones and direct to the correct person.
  • Trained coworkers on updates to our patient scheduling systems
  • Received incoming packages and distributed them to the correct doctors

Rural Carrier Associate

United States Postal Service, USPS
11.2019 - 08.2020
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
  • Collaborated with supervisors to optimize routes for maximum efficiency based on seasonal changes and road conditions.
  • Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
  • Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
  • Developed strong relationships with customers, fostering trust and loyalty through reliable service.
  • Organized mail ahead of delivery runs for correct routing.
  • Distributed items on time and to correct locations for punctual, professional mail services.

Advanced Medical Support Assistant

Hunter Holmes McGuire VA Medical Center
08.2017 - 11.2019
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
  • Mailed patient appointment letters.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Streamlined front desk operations for improved workflow and reduced wait times.
  • Maintained and obtained medical records.

Customer Service Associate

Wawa
2015 - 2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Enhanced brand image by consistently delivering service beyond expectations.

Dietary Aide

Sitter And Barfoot Veterans Care Center
2014 - 2015
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Discarded outdated food products and maintained waste disposal procedures.

Education

Associate of Applied Science -

Johnson & Wales University, Charlotte, NC
Charlotte, NC
05-2010

Varina High School
Richmond, VA
06-2006

Skills

  • Customer service
  • Strong organization
  • Appointment scheduling
  • Incoming call management
  • HIPAA compliance
  • Patient scheduling
  • Patient scheduling expertise
  • Medical records maintenance
  • Patient data confidentiality
  • Insurance verification
  • Payment collection
  • Healthcare industry
  • Time management

Timeline

Unit Secretary

Bon Secours
11.2023 - Current

Registration Coordinator

OrthoVirginia
05.2022 - 11.2023

Rural Carrier Associate

United States Postal Service, USPS
11.2019 - 08.2020

Advanced Medical Support Assistant

Hunter Holmes McGuire VA Medical Center
08.2017 - 11.2019

Customer Service Associate

Wawa
2015 - 2017

Dietary Aide

Sitter And Barfoot Veterans Care Center
2014 - 2015

Associate of Applied Science -

Johnson & Wales University, Charlotte, NC

Varina High School

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