Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiffany Parret

Damascus,OR

Summary

Experienced salesperson and leader in the hearing healthcare industry seeking an organization where expertise can bring significant value. Interested in joining a leadership team that prioritizes integrity and embraces a coaching style of management combined with servant leadership. Firm believer in fostering a symbiotic relationship of mutual growth, contributing to company success while also receiving support and opportunities for personal development.

Overview

22
22
years of professional experience

Work History

HEARING CARE SPECIALIST

HearingLife
12.2014 - Current
  • Performed comprehensive hearing evaluations.
  • Conducted telemarketing outreach for potential clients
  • Executed sales of hearing devices
  • Enhanced office visibility through community engagement in local retirement areas.
  • Implemented creative interventions tailored to individual patient needs for improved quality of life.
  • Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
  • Continued to surpass financial goals even with significant operational downtime.
  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.

DIRECTOR OF OPERATIONS

AVADA HEARING CARE
08.2013 - 12.2014
  • Managed staff of 10 providers, 7 front office staff, 1 telemarketer, 1 mid-level manager, and an administrative staff person (covering 8 clinic/retail locations)
  • Conducted daily accountability calls
  • Led national sales calls with telemarketers on a weekly basis
  • Facilitated weekly team calls to prioritize goals and financial targets
  • Collaborated during scheduled peer accountability discussions.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Participated in monthly and bi-monthly training meetings.
  • Provided one on one coaching to 8 HCP/FOP teams per week and created a system of reporting to hold each person responsible for their progress in between my visits
  • Handled recruitment, hiring, performance appraisals, and terminations with full responsibility.
  • Organized sessions every quarter to facilitate additional CEU acquisition by the dispensing team.
  • Assisted in budget formulation and goal setting for team.
  • Successfully met and exceeded fiscal goals on four occasions, which had not been achieved in over 3 years

INTERIM REGIONAL DIRECTOR

AVADA HEARING CARE
01.2012 - 08.2013
  • Managed a staff of 10 providers, 7 front office staff, 1 telemarketer, 1 mid-level manager, and 2 administrative staff people (covering 8 clinic/retail locations)
  • Managed regional operations including marketing, payroll, accounting, and staffing.
  • Monthly meetings were organized and held by me to increase sales, provide product and fitting training time and provide necessary CEU for our dispensing staff
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Led team in budget development and goal formulation.

SALES MANAGER & TRAINING DIRECTOR

AVADA HEARING CARE
10.2007 - 12.2011
  • During this period I was an active provider in various local clinics
  • I maintained the top one or two positions for sales performance and maintained a 96% keep rate, while only fitting part time
  • I had average sales of 40K per month and passed the 100K sales mark on 2 occasions
  • During this period I developed a training program and sponsored, trained, and licensed 15 HCP
  • During this period, 2 of my clinics were recognized as one of the top 5 clinics in the country for sales performance and my East Portland Clinic won the top performing office in the Nation twice
  • Three of my trainees achieved high recognition as some of the top providers in the country

EXECUTIVE ASSISTANT, OPERATIONS MANAGER

CASCADE HEARING CENTERS (AVADA)
10.2002 - 10.2007
  • This is the period of time when I made the greatest strides in my career
  • I began as a front office person and was promoted to the President's assistant within one year
  • I helped to launch the grand-opening of 10 new clinic locations
  • During this time I assisted with recruiting, training, marketing, and accounting
  • I served as the liaison between the sales and administrative staff and assisted in the management of 12 dispensers, 10 front office, and 3 administrative staff
  • After 2 years I was promoted to Operations Manager
  • I was responsible to create and schedule advertising
  • I also assisted in the negotiations of lease agreements, manufacturer supply agreements, other business service agreements, and eventually in the marketing and sale of Cascade Hearing Centers to Avada
  • The two accomplishments I am most proud of are the marketing of the company for sale and the planning and organization of a meeting for 100 managers and sales people
  • I am also proud that I maintained an average of 4 times cost ROI for marketing during this entire period

Education

BS - Economics

Lewis & Clark College
Portland, OR
01.2005

BS - Business

Northeastern University
Boston, MA
01.2005

Skills

  • Leadership
  • Individual Performance
  • Sales
  • Emotional Strength
  • Goal Orientation
  • Team Player
  • Public Speaking
  • Training
  • Influencing Skills
  • Problem Solving
  • Persuasion
  • Management

References

Available Upon Request

Timeline

HEARING CARE SPECIALIST

HearingLife
12.2014 - Current

DIRECTOR OF OPERATIONS

AVADA HEARING CARE
08.2013 - 12.2014

INTERIM REGIONAL DIRECTOR

AVADA HEARING CARE
01.2012 - 08.2013

SALES MANAGER & TRAINING DIRECTOR

AVADA HEARING CARE
10.2007 - 12.2011

EXECUTIVE ASSISTANT, OPERATIONS MANAGER

CASCADE HEARING CENTERS (AVADA)
10.2002 - 10.2007

BS - Business

Northeastern University

BS - Economics

Lewis & Clark College

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Tiffany Parret