Motivated team player eager to contribute to the success of a growing company. Committed to establishing a long-term career while making a positive impact. Experienced with team leadership, operational management, and customer service skills. I am consistent with a positive attitude and committed to continuous learning and growth.
Hi, I’m
Tiffany Patterson
Leland,NC
Summary
Overview
23
years of professional experience
6
Years in a medical office
8
Years in a management position
6
Years of Customer Service
Work History
Premier Behavioral Services
Paraprofessional
02.2010 - 11.2013
Job overview
- Provided one-on-one assistance to students who required additional support or accommodations
- Participated in team meetings to discuss student progress and plan interventions
- Collaborated with other paraprofessionals to share best practices and resources
- Attended professional development workshops to stay updated on effective teaching strategies
- Served as a liaison between parents/guardians, teachers, and school administrators regarding student progress or concerns
- Aided in the supervision of students during recess periods or field trips
- Maintained confidentiality of student information and adhered to privacy regulations
- Assisted in the implementation of behavior intervention plans (BIPs) for students with challenging behaviors
Premier Behavioral Services
Medical Office Manager
02.2008 - 11.2013
Job overview
- Managed daily operations of a busy medical practice, overseeing administrative staff and ensuring smooth workflow
- Collaborated with healthcare providers to optimize scheduling practices, resulting in reduced patient wait times
- Maintained inventory of medical supplies and equipment, coordinating orders to ensure availability for patient care
- Led recruitment efforts for administrative staff, conducting interviews, hiring top talent, and providing training as needed
- Liaised with insurance companies to verify coverage eligibility for patients prior to appointments or procedures
- Demonstrated strong leadership skills by motivating team members towards achieving departmental goals on time
- Educated staff on proper handling of sensitive patient information in accordance with privacy laws
- Demonstrated proficiency in using electronic health record (EHR) systems for documentation, scheduling, billing, etc
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Martin Self Storage
Assistant Manager
05.2023 - 02.2025
Job overview
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Management of daily operations, ensuring smooth and efficient workflow
- Collaborated with Assistant Manager to develop strategies for achieving sales targets and improving customer satisfaction
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
Pawn Plus
Assistant Manager Retail
01.2023 - 05.2023
Job overview
- Social media manager
- Updated and maintain policies and procedures with new laws such as gun laws
- Maintain reports such as inventory, daily cash and management summary
- Appraisal of jewelry
- Negotiated fair prices for pawned items based on market value and condition
- Maintained accurate records of all transactions, ensuring compliance with legal requirements
- Provided excellent customer service by addressing inquiries and concerns in a professional manner
- Implemented effective marketing strategies to attract new customers and increase foot traffic in the store
- Utilized online platforms and databases to research item values and stay updated on market trends
- Conducted regular audits to verify inventory accuracy and prevent loss or theft
- Assisted customers in selecting appropriate loan options based on their financial needs
- Collaborated with colleagues to resolve complex customer issues or disputes in a timely manner
- Maintained a clean and organized store environment, ensuring an inviting atmosphere for customers
- Implemented security measures such as surveillance cameras and alarm systems to protect valuable assets
- Developed strong relationships with repeat customers through personalized service
- Managed cash handling procedures accurately while adhering to company policies
- Suggested improvements for operational efficiency that resulted in cost savings
- Maintained confidentiality regarding sensitive customer information during transactions
Triple D Express Co.
Safety and Maintenance Operations Manager/Dispatcher
01.2022 - 02.2023
Job overview
- Maintain a clean and professional environment of office
- Responding to emails for Safety and Maintenance in a timely fashion
- Use of Excel, MS Word, Google maps, MS Office
- Use of Motive (Keep trucking)
- Organization as well as maintaining paperwork for our employees
- Scheduled loads for receiving and outgoing
- Troubleshooting
- New employee orientation
- Responsible for ensure all drivers maintain valid drivers license, yearly medical examination and any other licenses
- Knowledgeable of DOT regulations
- Conducted regular safety audits and inspections of vehicles, equipment, and facilities to identify potential hazards and implement corrective actions
- Established relationships with external agencies such as Department of Transportation (DOT) to stay updated on regulatory changes affecting transportation safety practices
- Developed incident reporting protocols to capture accurate data on accidents or injuries occurring during transportation operations
- Conducted investigations into accidents or incidents involving company vehicles or personnel ensuring thorough documentation of findings and implementation of corrective actions
- Maintained up-to-date knowledge of federal/state regulations related to transportation safety standards including Hours-of-Service (HOS) rules for commercial drivers
- Reduced equipment breakdowns through proactive monitoring, timely repairs, and regular inspections
- Developed standard operating procedures (SOPs) for routine maintenance tasks to ensure consistency and adherence to safety protocols
- Established strong relationships with vendors, negotiating favorable contracts for parts procurement while maintaining quality standards
- Conducted regular audits of maintenance processes to identify areas for improvement and implement best practices
- Improved overall equipment effectiveness through continuous process improvements
Tiffany's Spotless Cleaning Service
Professional Cleaning Business Owner
04.2018 - 06.2022
Job overview
- Managed inventory of cleaning supplies, restocking as needed to ensure uninterrupted service delivery
- Responded promptly to client requests and concerns, addressing issues in a professional manner to ensure customer satisfaction
- Maintained accurate records of completed tasks, documenting any special instructions or client preferences for future reference
- Trained of new cleaning technicians on proper procedures, equipment usage, and safety guidelines
- Conducted regular inspections to assess the quality of work performed by the cleaning staff
- Conducted regular meetings with the cleaning staff to address any concerns or provide feedback on performance
- Maintained records of all cleaning activities, including inspections, repairs, and maintenance tasks performed
- Managed relationships with external vendors and contractors for specialized cleaning services
- Developed and maintained positive working relationships with clients through effective communication and problem-solving skills
North Whiteville Urgent Care
Medical Receptionist
12.2021 - 03.2022
Job overview
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Parkers Studio
Administrative Coordinator
06.2021 - 01.2022
Job overview
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Performed general administrative tasks such as photocopying, scanning, faxing, filing, and sorting mail
- Served as the primary point of contact for external vendors regarding billing inquiries
- Coordinated logistics for off-site meetings including venue selection, transportation arrangements, and catering services
- Assisted professional photographers in setting up equipment and preparing shooting locations
- Managed and organized digital files, ensuring efficient workflow and easy access to images
- Collaborated with the photography team to brainstorm creative concepts for photo shoots
- Assisted with administrative tasks such as scheduling appointments, managing emails, and organizing paperwork
- Collaborated with clients to understand their vision for each project before initiating the shoot
Tidewater Transit
Dispatcher
09.2018 - 06.2021
Job overview
- Responsible for tractor trailer maintenance as well as issues while in route for pickup or delivery such as flat tire
- Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
- Maintained accurate records of all shipments, including pickup and delivery times, route details, and any incidents or delays
- Communicated with customers regarding shipment status updates, addressing any concerns or issues promptly and professionally
- Utilized GPS systems and other tracking tools to monitor truck movements in real-time for improved operational visibility
- Liaised with maintenance teams to schedule regular inspections and repairs for the fleet vehicles to minimize downtime
- Served as a point of contact for drivers during emergencies or unforeseen circumstances on the road
- Developed and maintained a comprehensive database of driver qualifications, licenses, and certifications to ensure compliance with industry regulations
- Maintained up-to-date knowledge of federal/state transportation regulations and ensured compliance within the dispatching process
Mr. P Skateworld
Assistant Manager
09.2015 - 08.2018
Job overview
- Assisted in the management of day-to-day operations, including inventory control, staff supervision, and customer service
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Monitored employee performance and provided constructive feedback to improve productivity and customer service skills
- Developed strong relationships with vendors to negotiate favorable pricing terms for merchandise procurement
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and loss prevention protocols
The Staffing Alliance
Recruiter
04.2012 - 04.2016
Job overview
- Collaborated with hiring managers to define job requirements and develop effective job descriptions
- Developed innovative sourcing strategies to attract passive candidates through social media platforms, networking events, and industry-specific websites
- Built strong relationships with universities, professional organizations, and other talent sources to establish a pipeline of qualified candidates
- Implemented pre-employment assessments to evaluate technical skills or behavioral competencies of applicants
- Negotiated offers of employment including compensation packages, start dates, relocation assistance, etc
- Provided guidance on interview techniques and best practices to hiring managers throughout the organization
- Ensured compliance with all applicable laws and regulations related to recruitment processes such as equal employment opportunity (EEO) guidelines
- Maintained confidentiality of sensitive information during the recruitment process
- Participated in career fairs and industry conferences to promote the company's employer brand
- Collaborated with HR team members on workforce planning initiatives
- Led diversity recruiting efforts by partnering with community organizations focused on underrepresented groups
- Established strong relationships with external staffing agencies or search firms when additional support was needed
- Managed the end-to-end recruitment process for multiple job openings simultaneously
Roses Discount Stores
Customer Service Manager (CSM)
08.2005 - 01.2009
Job overview
- Achieved an average customer satisfaction through effective communication and problem-solving skills
- Generated new business opportunities through proactive outreach efforts such as cold calling, email campaigns, and networking events
- Conducted product demonstrations and presentations to potential customers
- Resolved escalated customer complaints promptly by investigating issues thoroughly and proposing appropriate solutions or compensation when necessary
- Trained new team members on account management processes, best practices in customer service delivery, and CRM software usage
- Served as a subject matter expert on company products/services, providing guidance and recommendations based on client needs and market trends
HUGGINS, POUNDS AND DAVIS LAW OFFICE
Administrative Assistant
05.2002 - 06.2005
Job overview
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Created detailed reports on daily activities such as visitor traffic and call volumes for management review
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Waccamaw AcademyWhiteville
High school diploma
06.2000
University Overview
Skills
- Cash handling
- Medical office management
- Shipping & receiving
- Epic
- Dispatching
- Customer service
- Inventory
- Employee orientation
- Marketing
- Microsoft Word
- Administrative experience
- Organizational skills
- Operations management
- OSHA
- Multi-line phone systems
- Management
- Sales
- Google Docs
- Athenahealth
- Microsoft Excel
- Recruiting
- Appointment scheduling
- Customer relationship management
- QuickBooks
- Event planning
- Social media management
- Vehicle maintenance
Timeline
Assistant Manager
Martin Self Storage
05.2023 - 02.2025
Assistant Manager Retail
Pawn Plus
01.2023 - 05.2023
Safety and Maintenance Operations Manager/Dispatcher
Triple D Express Co.
01.2022 - 02.2023
Medical Receptionist
North Whiteville Urgent Care
12.2021 - 03.2022
Administrative Coordinator
Parkers Studio
06.2021 - 01.2022
Dispatcher
Tidewater Transit
09.2018 - 06.2021
Professional Cleaning Business Owner
Tiffany's Spotless Cleaning Service
04.2018 - 06.2022
Assistant Manager
Mr. P Skateworld
09.2015 - 08.2018
Recruiter
The Staffing Alliance
04.2012 - 04.2016
Paraprofessional
Premier Behavioral Services
02.2010 - 11.2013
Medical Office Manager
Premier Behavioral Services
02.2008 - 11.2013
Customer Service Manager (CSM)
Roses Discount Stores
08.2005 - 01.2009
Administrative Assistant
HUGGINS, POUNDS AND DAVIS LAW OFFICE
05.2002 - 06.2005
Waccamaw Academy
High school diploma
Similar Profiles
Tamara HellerTamara Heller
Mental Health Client Relations at Premier Behavioral Health ServicesMental Health Client Relations at Premier Behavioral Health Services
Kamesha HowardKamesha Howard
Senior Administrative Coordinator at Cayer Behavioral Group (formally Premier Therapy)Senior Administrative Coordinator at Cayer Behavioral Group (formally Premier Therapy)
Candace JacobsonCandace Jacobson
Mental Health Admissions Coordinator at Odyssey Behavioral Healthcare. Behavioral Health Services and FacilitiesMental Health Admissions Coordinator at Odyssey Behavioral Healthcare. Behavioral Health Services and Facilities
Jacob Baylies-KotJacob Baylies-Kot
Sales Associate at HOTWORXSales Associate at HOTWORX
Denis N. McCarthyDenis N. McCarthy
Produce Clerk at Harris TeeterProduce Clerk at Harris Teeter