Tiffany Patterson
Philadelphia,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Property Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Management Assistant
DOM Properties LLC
04.2020 - Current
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Promptly responded to tenant complaints and concerns for over 30 properties.
- Collaborated with property manager on annual budget planning, analyzing historical data for informed decisionmaking.
Payment Posting Specialist
The Children Hospital of Philadelphia
09.2015 - 02.2020
- Handles incoming and outgoing calls
- Schedule director appointments
- Handles Lockbox's/Mail Lists
- Researches, analyzes, trends, reconciles, balances, and posts payments, $0 denials of lockboxes for hospital generated revenue totaling over 1m within 3 days of receipt of Lockbox/Mail List
- Daily productivity quota, minimum of least 300 accounts posted daily
- Make applicable allowances to outpatient accounts that haven't been adjusted by the system per payor contract agreement
- Make the necessary financial class changes when applicable to patient accounts
- Prepares refunds within (3) days of receipt of over payment
- Sends out unclaimed letters immediately upon receiving information on unidentified payments.
Assistant Project Manager
DOM Properties Real Estate Investment Company
10.2013 - 07.2015
- Overseen new construction project/ schedule, budget, materials
- Managed Subcontractors from foundation to finishes- turnkey
- Filing Permits and scheduling inspections
- Organized open house and showings for Realtors and Investors.
Sales Professional
Bloomingdales-Willow Grove, PA
05.2009 - 01.2014
- Engage with consumers, to determine their needs and offer the appropriate merchandise
- Provide excellent customer service
- Exceeded and meet monthly and quarterly goals
- Informing customers with current trends in the fashion industry
- Scheduling appointments to maintain a loyal client base.
Mortgage Operations Assistant
Glory Financial Services Inc-Abington, PA
06.2006 - 03.2011
- Oversaw and assist in the day-to-day operations of the company
- Compiled weekly and monthly reports for the processor, originator/loan officer, and telemarketers
- Operated a database tracking system for company status and updates through Microsoft Excel spreadsheets/customized software
- Managed mail services
- Maintained inventory of office supplies and placed replenishment orders as necessary.
Receptionist /Clerk
Med Net Healthcare System-Philadelphia, PA
09.2004 - 06.2006
- Greeted patients and visitors at the lobby
- Managed multi-line phone system
- Made appointments for patients
- Verified Insurance eligibility through the EVS System
- Completed basic office duties such as filing, managed mail services, clerical duties.
Education
Business Administration -
Temple University
Entrepreneurship/ Small Business Management -
Delaware County Community College
Skills
- Over 5 years' experience working as a Mortgage Operations Assistant & Property Management Assistant
- Compiling and distributing weekly and monthly reports for the processor, originator/loan officer, and telemarketers
- Scheduling weekly and monthly internal office meetings
- Familiar with paper and electronic record keeping systems
- Organizing and tracking information on spreadsheets
- Able to use Microsoft Office including Word, Excel and Power Point
- Detail oriented and highly organized
- Account management
- Project management
- Supervising experience
- Underwriting
- Customer service
- Data analysis skill
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Property management
- Section 8
- Fair Housing regulations
- Landlord-tenant law
- Revenue cycle management
- HCPCS
- Document Preparation
- True team player
- Preparing property agreements
- Property Maintenance
- Policy Enforcement
- Tenant relations
- Scheduling appointments
- Rent collection
- Social Media Marketing
- Property management practices
- Facility Management
- Budget Preparation
Accomplishments
Real Estate Investor with more than 10 years of experience in residential property investments. Exceptional record of success in negotiations, asset management, and financial analysis. Superb ability to identify profitable opportunities and maximize ROI.
I invested in North Central Philadelphia / Temple
Fishtown , Currently Norris Square: West Kensington
Certification
- Certified Apartment Manager
- Certified Property Manager
- Fundamental Payroll Certification
- Certified Payroll Professional
Personal Information
Relocation: Anywhere
Timeline
Property Management Assistant
DOM Properties LLC
04.2020 - Current
Payment Posting Specialist
The Children Hospital of Philadelphia
09.2015 - 02.2020
Assistant Project Manager
DOM Properties Real Estate Investment Company
10.2013 - 07.2015
Sales Professional
Bloomingdales-Willow Grove, PA
05.2009 - 01.2014
Mortgage Operations Assistant
Glory Financial Services Inc-Abington, PA
06.2006 - 03.2011
Receptionist /Clerk
Med Net Healthcare System-Philadelphia, PA
09.2004 - 06.2006
Business Administration -
Temple University
Entrepreneurship/ Small Business Management -
Delaware County Community College
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