Tiffany Patton
Novi,MI
Summary
Medical billing professional with strong track record in managing billing operations, ensuring compliance, and optimizing revenue cycles. Adept at team collaboration, driving process improvements, and fostering reliable, adaptable work environment. Expertise in coding systems, claim processing, and resolving billing discrepancies. Known for results-driven approach and effective problem-solving skills.
Overview
14
14
years of professional experience
Work History
Medical Billing Manager
SEE Eyewear
08.2023 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
Optometric Assistant
Evolve Eyecare (formally Swanson Eyecare)
06.2013 - 08.2023
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Optometric Technician
Walmart Vision And Eye Care
12.2010 - 06.2013
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
Education
Bachelor of Science - Psychology
Northern Michigan University
Marquette, MISkills
- Advanced MS Office Suite Knowledge
- Claims processing proficiency
- HIPAA compliance
- Effective communication
- Patient confidentiality practices
- Team leadership qualities
- Staff training and development
- Continuous improvement mindset
- Accounts receivable management
- Medical coding expertise
- Revenue cycle management
- Financial reporting
- Analytical thinking capacity
- Time management techniques
Timeline
Medical Billing Manager
SEE Eyewear
08.2023 - Current
Optometric Assistant
Evolve Eyecare (formally Swanson Eyecare)
06.2013 - 08.2023
Optometric Technician
Walmart Vision And Eye Care
12.2010 - 06.2013
Bachelor of Science - Psychology
Northern Michigan University
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