Summary
Overview
Work History
Education
Skills
Certification
Timeline

TIFFANY PAYNE

Henderson,NV

Summary

I am a highly motivated, result oriented professional with great communications skills. I am an experience manager , with strong organizational, leadership and marketing abilities. I have top notch skills in developing and deliverance of high-impact presentations; while utilizing verbal and visual tactics. I have a solid track record of consistently meeting and exceeding company goals and objectives. Proactive student with knowledge of process improvement, public relations and relationship management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Practicum Student Mental Health Ambassador

Caesar's Entertainment Unhoused Initiative Program
Las Vegas, NV
08.2022 - Current
  • Manage the Unhoused Initiative Program to help with homelessness in the community
  • Helped counsel homeless individuals who are suffering with untreated mental health
  • Provided support and community resources to homeless clients needing shelter
  • Created and managed assessments for intake, progress, and intervention.
  • Part-time Unhoused Initiative Counsel Board Committee.

Program Manager

University Of Nevada, Las Vegas
Las Vegas, NV
07.2021 - Current
  • Coordinated with peers to align supply chain and business strategies driving operational excellence.
  • Organized, managed, and hosted the American Real Estate Society conference on campus.
  • Coordinated and hosted annual events for more than 500+ attendees.
  • Managed department financial budget.
  • Assessed contractual obligations and statements of work for assigned programs.
  • Met with stakeholders, fostering transparent communication regarding project issues and decisions.
  • Implemented and managed changes and interventions, achieving program goals.
  • Collaborated with leadership to establish implementation methods and governance.
  • Developed programs supporting the organization's strategic direction.
  • Developed evaluation methods to assess program strengths and identify areas for improvement.
  • Coached and developed staff, achieving program objectives and customer service goals.
  • Recruited and hired personnel, adding valuable talent to the department.
  • Attended networking events to identify program opportunities and develop product lines.
  • Implemented revenue strategies through statistical analysis.
  • Led and directed team members on effective methods, operations, and procedures
  • Conducted quality, timely performance feedback and performance appraisals.
  • Administered annual operating and capital budget to facilitate profitability.
  • Facilitated month-end closing processes, invoicing, and journal entries.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Developed training modules and documentation to train staff.

Practicum Student Case Manager

University Of Nevada, Las Vegas Community CARES Clinic
Las Vegas, NV
08.2021 - 05.2022
  • Worked with an integrated health organization, providing trainings for the BSW practicum students, providing resources for clients and patients, and being an intake specialist
  • Assisted agency supervisor with creating trainings and testing for students at the clinic
  • Provided support and counseling to clients
  • Created and managed the clothing drive at the clinic
  • Provided any support as needed.

Lead High School Academic Advisor

Nevada Virtual Academy
Las Vegas, NV
10.2018 - 07.2021
  • Monitored and maintained up-to-date records on student courses, community service and graduation requirements
  • Referred students to degree programs based on interests, aptitudes or educational assessments.
  • Conducted follow-up interviews with counsels.
  • Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings
  • Prepared students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks
  • Utilized various student information systems to assess student progress and record contacts.
  • Developed activities and workshops to support new students, students on academic warning and honors students
  • Created action plans with students to encourage work progress and academic standing.
  • Collaborated with probationary students to implement academic plans.
  • Scheduled and met with students regularly to advise on graduation requirements and college prerequisites.
  • Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits and career planning
  • Taught classes and present self-help and information sessions on subjects related to education and career planning
  • Planned, directed and participated in recruitment and enrollment activities.
  • Conferred with parents or guardians, teachers, administrators and other professionals to discuss children's progress, resolve behavioral, academic, and other problems and to determine priorities for students and resource needs
  • Established and enforced administration policies and rules governed student behavior.
  • Counseled individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations

Billing And Training Coordinator

HS Brands International
Las Vegas, NV
09.2017 - 09.2018
  • Hired and trained new mystery shoppers.
  • Created training material for the shoppers and conduct training seminars for them.
  • Managed over 500 shoppers in Nevada.
  • Audited shoppers receipts and create invoices to send to the clients.
  • Provided support in payroll.
  • Provided support to new trainers and ongoing support and education to existing trainers.
  • Reported and evaluated progress of employees under guidance during training periods.
  • Developed job skill checklists and associated training programs to verify employee readiness to perform work.
  • Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
  • Coordinated team exercises and group discussions to increase training engagement.

Temp Worker

Abacus Temp Agency
Las Vegas, NV
06.2016 - 09.2017
  • Managed conventions, conferences and provide temporary assistance when needed.
  • Assisted with setup, tear down and clean-up of special events.
  • Submitted reports detailing work progress.
  • Developed strong customer relationships by focusing on needs and providing solid service.
  • Assisted clients in making informed choices about services or products.
  • Developed emergency management plans for recovery decision-making and communications.

Lead Peer Advisor

Nevada State College
Henderson, NV
02.2014 - 05.2016
  • Managed and organized orientation and enroll students.
  • Served as a role model for students by encouraging and modeling a successful balance of academic and college life
  • Gave feedback to students with positive reinforcement techniques to encourage and build confidence.
  • Developed relationships with freshman students to assist in adjusting to college life.
  • Advised and assisted students with academic planning, course selection, and registration activities.

Administrative Assistant/Receptionist

Nevada State College
Henderson, NV
11.2012 - 07.2014
  • Supported information security and integrity with well-organized filing systems and databases.
  • Prepared purchase requisitions and requests for payment, informing managers of resources required.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Trained staff on office procedures and software applications, driving operations.
  • Provided cross-coverage support for other administrative personnel.
  • Designed and streamlined departmental forms, fostering data entry and retrieval.
  • Used Microsoft Office Suite to create and revise documents and presentations.

Education

Master of Science - Social Work

University of Nevada, Las Vegas, Las Vegas, NV
08.2019 - 05.2023
  • Honoree of UNLV Alliance of Professionals of African Heritage Academic Achievement

Master of Arts - Psychology

Nevada State College At Henderson, Henderson, NV
08.2012 - 05.2016
  • Dean's List 05/2016

Skills

Team Trainingundefined

Certification

NPI National Institutes of Health (NIH) Office of Extramural Research Substitute Teacher License of Nevada

Timeline

Practicum Student Mental Health Ambassador - Caesar's Entertainment Unhoused Initiative Program
08.2022 - Current
Practicum Student Case Manager - University Of Nevada, Las Vegas Community CARES Clinic
08.2021 - 05.2022
Program Manager - University Of Nevada, Las Vegas
07.2021 - Current
University of Nevada, Las Vegas - Master of Science, Social Work
08.2019 - 05.2023
Lead High School Academic Advisor - Nevada Virtual Academy
10.2018 - 07.2021
Billing And Training Coordinator - HS Brands International
09.2017 - 09.2018
Temp Worker - Abacus Temp Agency
06.2016 - 09.2017
Lead Peer Advisor - Nevada State College
02.2014 - 05.2016
Administrative Assistant/Receptionist - Nevada State College
11.2012 - 07.2014
Nevada State College At Henderson - Master of Arts, Psychology
08.2012 - 05.2016

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