Summary
Overview
Work History
Education
Skills
Certification
Occupational Skills
Timeline
Generic

Tiffany Pelofski

San Francisco,USA

Summary

Customer-focused professional adept at building trusting relationships with diverse populations, particularly in high-pressure environments. Skilled in de-escalating conflicts and coordinating housing resources, resulting in a consistent record of high tenant satisfaction. Bilingual in English and Cantonese, ensuring effective communication and support.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Community Safety Monitor

GLIDE Memorial Church
San Francisco, USA
05.2026 - 07.2026
  • Applied de-escalation and crisis intervention techniques to ensure safety and foster a welcoming environment.
  • Built trusting relationships with community members experiencing homelessness, mental health challenges, and substance use disorders through trauma-informed engagement.
  • Facilitated connections for individuals to housing, behavioral health, and community resources, enhancing access to support.
  • Communicated in Cantonese with community members to establish trust and understanding.
  • Accurately documented incidents while ensuring confidentiality, contributing to effective case management.

Property Manager I

Broadway Family Property
San Francisco, USA
08.2023 - 12.2025
  • Served as primary point of contact for tenants, delivering responsive customer service and effectively resolving housing and maintenance issues.
  • Resolved tenant complaints by coordinating with maintenance vendors and support services; enhancing tenant satisfaction in a fast-paced residential setting.
  • Coordinated unit turnovers and inspections, achieving a 95% resident satisfaction rate.
  • Collected and deposited rent within 24 hours; ensured accurate record-keeping, and facilitated contract renewals.

Youth Service Counselor

Larkin
San Francisco, USA
11.2017 - 10.2020
  • Facilitated group sessions and coordinated referrals for housing, healthcare, and social services to enhance youth access to essential resources.
  • Managed high-stress situations using de-escalation and crisis intervention techniques to ensure safety and stability.
  • Assisted transitional-age youth in accessing resources with empathetic communication, fostering trust and connection.

Education

GED -

City College of San Francisco
San Francisco, CA

Skills

  • Crisis Intervention
  • Trauma-Informed Care
  • Case Management
  • Service Coordination
  • Resource Coordination
  • Tenant Outreach
  • Complaint Resolution
  • Service Recovery
  • Documentation
  • HIPAA Compliance
  • Confidentiality Compliance
  • Data Entry Accuracy
  • Bilingual Communication
  • Team Collaboration
  • Cross-Functional Support
  • Time Management
  • Time Management

Certification

  • REACH Program (formerly SSSET), Episcopal Community Services, San Francisco, CA, 01/01/24, Completed 118 hours of comprehensive training in harm reduction, trauma-informed care, motivational interviewing, case management, interim housing operations, HIPAA/confidentiality, crisis intervention, DEI principles, and workplace technologies (Google Workspace, ONE System/HMIS, One Degree), including on-site job shadowing.
  • Nonviolent Crisis Intervention, Crisis Prevention Institute, 01/01/24
  • Overdose Prevention & Naloxone (Narcan) Training, National Harm Reduction Coalition, 01/01/24
  • CPR / First Aid, American Heart Association, 01/01/24

Occupational Skills

  • Case Management & Service Coordination
  • Trauma-Informed & Culturally Responsive Care
  • Crisis Intervention (CPI Certified)
  • Rent Collection & Account Management
  • Complaint Resolution & Service Recovery
  • Documentation & Data Entry Accuracy
  • HIPAA & Confidentiality Compliance
  • Bilingual Communication (English / Cantonese)
  • Team Collaboration & Cross-Functional Support
  • Time Management in High-Volume Environments

Timeline

Community Safety Monitor

GLIDE Memorial Church
05.2026 - 07.2026

Property Manager I

Broadway Family Property
08.2023 - 12.2025

Youth Service Counselor

Larkin
11.2017 - 10.2020

GED -

City College of San Francisco

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Tiffany Pelofski