Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Perez-Roblero

Tiffany Perez-Roblero

Greensboro,NC

Summary

Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Worked well with physicians and nurses to make sure the patient has correct medicine. Worked on prior auths and insurances to get medication approved.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Store Manager

Torrid
05.2021 - Current
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Submitted orders for new inventory.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Approved regular payroll submissions for employees.
  • Managed store organization, maintenance, and purchasing functions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed routine store inventories.
  • Completed point of sale opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Senior Certified Pharmacy Technician

Walgreens
04.2010 - 04.2020
  • Answered patients' questions and troubleshot prescription issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Restocked automated medication dispensing equipment.
  • Advocated for patients' compliance with medication guidelines.
  • Supervised up to 5 pharmacy technicians and coordinated day-to-day assignments.
  • Reviewed medication orders.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained relationships with physicians.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Prepared bottle labels.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Set up and modified patient profiles in Walgreens system to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Education

GED -

Wil Lou Grey
Columbia, SC
05.1999

Skills

  • Information Documentation
  • Pharmacy Records Management
  • Phone Screens
  • Problem-Solving Skills
  • HIPAA
  • Insurance Verification
  • Safety Protocols and Risk Management
  • Administrative Support
  • Medication and Equipment Invoicing
  • Knowledge of Brand and Generic Drugs
  • Patient Information Collection
  • Customer Needs Assessments
  • Maintaining Records
  • Knowledge of Medical Terms
  • Health Insurance Plan Knowledge

Timeline

Store Manager

Torrid
05.2021 - Current

Senior Certified Pharmacy Technician

Walgreens
04.2010 - 04.2020

GED -

Wil Lou Grey

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Tiffany Perez-Roblero