Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Personal Information
Timeline
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Tiffany Perkins

Tampa,FL

Summary

Experienced with analyzing market trends and customer feedback to outline product progress and performance. Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. I aspire to contribute my expertise in effective communication, active listening, and problem-solving to ensure seamless interactions between organizations and their valued partners, while continuously striving for personal and professional growth in a dynamic and customer-centric environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ecommerce Product Specialist

Amazon
11.2015 - Current
  • Recommended new products based on customer preferences and needs
  • Utilized data analytics to track product performance, develop insights, and inform strategy decisions

Data Analyst

Sage Management
11.2014 - 08.2016
  • Collaborated with other departments to ensure data accuracy and integrity
  • Extracted key observations and insights from internal and external data sources to drive decision-making
  • Implemented visualizations and dashboards to help senior management make informed decisions
  • Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions

Store Manager

Starbucks
08.2012 - 11.2014
  • Opened new company location and drove sales to first in the district.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary
  • Interviewed and hired prospective employees according to team needs
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

McDonalds
11.2010 - 08.2012
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction
  • Evaluated customer feedback and complaints to locate weaknesses and improve service
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

BACHELOR OF SCIENCE (B.S.) - HOSPITALITY MANAGEMENT

Indiana University of Pennsylvania
Indiana, PA
06.2007

Skills

  • Product And Service Sales
  • Market Analysis
  • Time Management
  • Organizational Skills
  • Business Analysis
  • Database Management
  • Product Documentation
  • Customer Service
  • Teamwork and Collaboration
  • Friendly and Patient
  • Customer Communication and Empathy
  • Interpersonal Skills
  • Collaborative Team Player
  • Microsoft Windows and Office
  • Remote Technical Support
  • Active Listening
  • Customer service expert
  • Attention to Detail

Certification

  • PA Child Abuse History Clearance
  • FBI Criminal History Clearance

Volunteer Experience

Bible School Crew Leader, Trinity Lutheran, Camp Hill, PA, 06/01/23, 06/30/23, Monitored and directed group of children through various stations to actively participate in Bible School.

Personal Information

Title: Ecommerce Product Specialist

Timeline

Ecommerce Product Specialist

Amazon
11.2015 - Current

Data Analyst

Sage Management
11.2014 - 08.2016

Store Manager

Starbucks
08.2012 - 11.2014

Store Manager

McDonalds
11.2010 - 08.2012

BACHELOR OF SCIENCE (B.S.) - HOSPITALITY MANAGEMENT

Indiana University of Pennsylvania

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Tiffany Perkins