Tiffany Petersen
Freeport,Illinois
Summary
Obtain a position where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and our company.
I am ambitious, determined and dependable. A strong dedication to helping customers resolve issues. Excel alone and in a team setting. Problem solve quickly and efficiently and have a proven ability to listen attentively and create relationships with callers.
Overview
9
9
years of professional experience
Work History
Customer Service First Notice Of Loss
Founders Insurance
12.2023 - Current
- Initiates claims to start the process of a successful insurance claim
- Inbound calls start to finish claims quickly and accordingly
- Collected and updated customer information to ensure coverage was correct
- Emailed claims that have all the information we need to stat the claim for the customer
- Assisted customers in filing claims
- Entered customer service notes into customer files after any contact for future reference
- Problem solving skills needed to assist customers with claims
- Proven loyalty with a company growth of knowledge and advancement of position
- Online claims which are prepared by the customer that we need to proof in order to make sure all the information is there and correct and assigning adjusters to the claim to insure the completion of the claim
- Retention- Outbound calls made to clients that have missed their payments/ or policies have cancelled to ensure quality and maintain customer satisfaction
Customer Service
Founders Insurance
03.2022 - Current
- Resolving customer billing questions, billing inquiries and account issues, adjusting services as requested and upholding positive customer relationships
- Flexible communicator and good listener who can multitask to solve problems
- Make and take payments memorizing disclaimers provided by the company to ensure the safety to bother the insured and the company
Customer Service Associate
Jiffy Lube
09.2021 - 03.2022
- Personally interact with customers to explain their vehicle's maintenance requirements and service recommendations
- Guide the Service Team on which services to perform on a customer’s vehicle
- CSAs also occasionally assist the Service Team in servicing vehicles, changing oil and filters, adding fluids, checking tire pressure, washing windows and vacuuming floorboards, as well as other duties within the shop
Package Handler
UPS
07.2021 - 03.2022
- Uses 'hand-to-surface' methods when handling packages
- Scans, reads, and labels packages to determine correct grouping
- Moves packages into the delivery area and loads them onto conveyor belts, trucks, or pallets
- Observes strict adherence to company policies (safety, security, uniform, package handling)
- Maintains a clean working area
- Identifies errors in package information, defects, and any discrepancies
- Collaborates with other warehouse personnel to ensure work efficiency
- Experience in materials handling preferred
- Able to lift and carry heavy loads (max 70 lbs)
- Able to work in a fast-paced environment
- Detail-oriented
- Excellent communication skills
- Flexible and able to work for extended hours
- Outstanding organizational skills
- Hard-working and team player
- High school diploma or equivalent
Broadcaster and Content Creator
Twitch
11.2020 - 03.2022
- To produce, schedule, and broadcast video content to a remote website on a weekly or daily basis
- Analyze audience retention data and viewer trends to produce targeted content, and change content
- To reflect audience wants and needs
- Hands on experience with video and audio capture equipment, including web broadcasting software
Patient Care Technician (PCT)
AMITA Health
01.2019 - 01.2021
- Aids with movement and placement of patients
- Assists patients with tending to personal care and activities of daily living
- Reports findings or changes in physical, mental and emotional conditions to nursing staff
- Documents necessary records
- Keeps patient rooms clean, orderly, and maintains medical equipment
Care Manager
Sunrise Senior Living
03.2018 - 01.2019
- Build meaningful relationships with a specified number of seniors and their families as you provide assistance with activities of daily living, attend to individual care needs and get to know their unique preferences and personalities
- Notify management of changes in condition and recommend adjustments in the level of care and service
- Assist residents in life skills and other life enriching activities as indicated on their individual profile
- Blends a variety of multi-sensory experiences into the resident's day
- Participates in the development of the Individualized Service Plans (ISP) and monthly updates
- Responsible for their designated group of residents during the shift, knows where their residents are and physically checks on them throughout the shift
- Partners with community team to ensure community is following OSHA requirements and promotion of Risk Management programs and policies, adherence to safety rules and regulations
- Responds to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards
- Invite, Encourage, Assist (IEA) residents in life skills and other life enriching activities as indicated on ISP and demographic profile
- Committed to serving our residents and guests through our Principles of Services
Assistant Store Manager
U-Haul Moving and Storage
08.2015 - 07.2018
- Shipping / Receiving
- Inventory Control
- Accounts Payable / Receivable
- Scheduling
- Collection calls
- Closing and opening shifts
- Training employees
- Warehouse Management
Customer Service / Billing/ Call Center
Bill Stasek Chevrolet
12.2015 - 03.2018
- Complete and mail bills, contracts, policies, invoice and checks
- Review files, records and other documents to obtain information to respond to requests
- Scheduling, manage calendars and schedule appointments
- Open, sort and route incoming mail, answer correspondences and prepare outgoing mail
- Communicate with customers, employees and vendors for material orders
- Maintain and update filing, inventory, mailing and database systems
- Made cold calls, and took inbound calls
Education
High school diploma or equivalent -
Main South High School
Park Ridge, ILSkills
- Communication
- Adaptability
- Patience
- Time Management
- Empathetic
- Incident Reporting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
Timeline
Customer Service First Notice Of Loss
Founders Insurance
12.2023 - Current
Customer Service
Founders Insurance
03.2022 - Current
Customer Service Associate
Jiffy Lube
09.2021 - 03.2022
Package Handler
UPS
07.2021 - 03.2022
Broadcaster and Content Creator
Twitch
11.2020 - 03.2022
Patient Care Technician (PCT)
AMITA Health
01.2019 - 01.2021
Care Manager
Sunrise Senior Living
03.2018 - 01.2019
Customer Service / Billing/ Call Center
Bill Stasek Chevrolet
12.2015 - 03.2018
Assistant Store Manager
U-Haul Moving and Storage
08.2015 - 07.2018
High school diploma or equivalent -
Main South High School
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