Tiffany Peterson
Yukon,OK
Summary
Compassionate Certified Medical Assistant / Surgery Scheduler with expertise in clinical procedures, meticulous administrative duties, and excellent customer service. Authorization to work in the US.
Overview
21
21
years of professional experience
Work History
Certified Clinical Medical Assistant
Allset Integris urgent care
02.2024 - Current
- The Clinical Medical Assistant Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, radiology, discharging, and following up with the patient.
- The concierge's role is to guide the patient through the entire experience to reduce treatment times and maximize the consumer experience before, during, and after the consumer visit.
- The Clinical Concierge is responsible for assisting the provider with front office, back office, radiology, and lab duties in the outpatient management of consumers on a rotating basis
- This position is a vital part of the office team that cares for consumers in the clinical setting, working under the direction of the Site Manager and the on-duty provider and working closely with the provider and other clinical staff
- Concierge is responsible for various clinical functions within a clinical setting, requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude
- Acting as the consumer advocate, the Clinical Concierge has continuous contact with providers, consumers, consumer families/significant others, community agencies, and consumer care staff and management
- Behaves professionally and empathetically to build trust, comfort, understanding, and relationships with consumers and the secondary guest(s) in line with Studer principles
- Welcomes (including eye contact, smile, greeting, and personal introduction) the consumer and secondary guest(s) to the center and inquires about the purpose and nature of the visit
- Collects identification and payor-related documentation, conducts consumer registration, and performs point-of-service collection
- Measures and collects consumer data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, in indicated pediatric consumers, length and head circumference
- Conducts hearing and vision screenings
- Communicates the data and results to the consumer
- Documents all data accurately into the consumer medical record
- Registration and rooming, run POC Testing
- Correct insurance and billing issues in the work queue
- Collects and documents in the consumer medical record the consumer's reason for the visit and chief complaint, allergies, health history, and current medications for review by the provider
- Completes, when appropriate, standard operating procedures (convenience and clinical) to optimize consumer comfort and throughput
- Prepares consumers for examinations and procedures
- Assists provider with consumer care
- At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications
- Performs Radiology and Lab Duties
- Organizes, schedules, completes, and communicates primary care, specialist, and ancillary referrals to consumers
- Maintain consumer care supplies, medications, and quality checks and assurances throughout the facility.
Patient Care Technician
KPC Promise Hospital LTAC/Rehab
10.2023 - 02.2024
- Assisted with activities of daily living, including bathing, dressing, and grooming. Vital signs, toileting, assisting in using bedpans, urinals, and commodes.
- Turn bed-bound patients every two hours
- Perform oral care, hair care, peri-care, and catheter care
- Give backrubs and skin care as needed
- Monitor and record intake and output.
Hospice Aide
VNA Hospice
11.2023 - 02.2024
- Monitored vital signs, including temperature, pulse, and respiration.
- Works under the direction and supervision of a registered nurse.
- Provided physical, emotional, and spiritual support to terminally ill patients and their families.
- Assisted in delivering patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Observed patient condition changes and reported any unusual findings to the RN Case Manager.
- Performed personal hygiene activities such as bathing, grooming, dressing, undressing, and assisting with toileting.
CMA - Certified Medical Assistant
UT Southwestern Vascular Clinic
09.2023 - 11.2023
- Prepared exam rooms before patient visits; ensured all necessary supplies were available.
- Roomed patients, took records, and reported patient vital signs using medical equipment; performed procedures of low complexity such as visual acuity, development and musculoskeletal screening, POC testing, phlebotomy, EKG testing, and other approved clinic-specific diagnostic testing
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Escorts or transports patients to exam rooms, treatment rooms, or other areas as directed
- Documents completion of patient care tasks in medical records and reinforces education provided by the physician or nurse seeking assistance from the nurse or physician as appropriate
- Assists in the care of patients by preparing exam rooms for patient care, facilitating the use of diagnostic equipment, and ensuring the availability of needed patient information, such as results of diagnostic exams and medical records
- Assumes responsibility for weekly autoclave temperature monitoring, POC testing QA, and monthly audit report on compliance as directed by clinic management
- Serves as preceptor and resource for newly hired medical assistants and medical assistant externs, actively participating in their integration into the department
- May perform a variety of administrative/clerical duties, scheduling patient appointments, pre-certifying procedures, and answering patient phones by collecting data to forward to the nurse for triage as directed
- Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning
- May function as a clinic safety officer, verifying each employee’s knowledge of fire safety and the evacuation plan for the work area as directed
- Confirms appropriate patient consent and authorization forms are signed for research and medical treatment
- Maintains current customer service, clinical, and technical skills by attending training programs and procedures
- Participates in annual skills competency review
- Maintains adequate stock of supplies as required for the work area
CNA
Teresa's House Assisted Living/LTC and Memory Care
05.2023 - 11.2023
- Assist patients with activities of daily living, including bathing, toileting, dressing, feeding, and walking or exercising
- Record vital signs, height, and weight
- Measure and record dietary intake and output
- Observe or examine patients to detect symptoms that may require medical attention
- Document all care provided and refused and submit paperwork
- Maintain patient confidentiality
- Assist nurses or physicians in the operation of medical equipment or provision of care
- Transport patients to treatment units, operating rooms, or other areas using wheelchairs, stretchers, or movable beds
- Clean and sanitize patients’ clothing, rooms, bathrooms, examination rooms, or other areas, maintaining safety standards and infection control procedures
Surgery Scheduler/Medical Assistant
HCA Healthcare/ Medical City Hospital
09.2022 - 08.2023
- Answers phones and emails, Manages surgical schedules for multiple surgeons, confirms appointments, and inputs customer data into company systems
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments
- Completes requests by greeting customers in person or on the telephone and answering or referring inquiries
- Maintains customer confidence and protects operations by keeping information confidential
- Keeps equipment operational by following manufacturer instructions and established procedures
- Secures information by completing database backups
- Provides historical reference by utilizing filing and retrieval systems
- Contributes to team effort by accomplishing related results as needed
- Provides quality surgery patient scheduling
- Responds promptly to scheduling requests
- Obtains complete scheduling information in an accurate, efficient, and professional manner
- Performs the scheduling function of the Surgical Services by utilizing the scheduling computer system and other computer/manual systems
- Compiles all information required and schedules surgery time as requested by the physician
- Appropriately schedule pre-testing times
- Presents a customer-driven approach
- Identifies case specific needs and communicates appropriately:
- Timely accurate recording and reporting of information
- Identifies potential problems and alerts appropriate resource
- Initiates appropriate action to ensure needs are met
- Composes and arranges the surgery schedule to ensure efficient room utilization
- Develops and Demonstrates efficient work techniques
- Ensures appropriate allocation of block and open time
- Maintains awareness of utilization and initiates release time appropriately
- Collaborates with surgeon, anesthesia, and surgery leadership to provide convenient access
- Aware of actual procedure time and allocates appropriately.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
Insurance Specialist I
UT Southwestern Medical Center
07.2022 - 09.2022
- Monitors the correct patient work queue to determine accounts needing verification
- Coordinates with physician's office and ancillary department regarding additional information needed to obtain pre-certification and insurance benefits
- Maintains department productivity standards
- Identifies and verifies all essential information about intake, insurance verification/eligibility, and precertification on all applicable patient accounts
- Revises information in computer systems as needed
- Documents pertinent information and efforts in the computer system based on department documentation standards
- Verifies insurance information by utilizing insurance websites or calling insurance companies to verify active coverage, deductible, copay, and any other specific information needed by the verification guidelines
- Create and call patients with cost estimates for scheduled appointments
- Ensures all exams are scheduled with proper patient class and clinical indicators and coding nomenclature
- Monitors, verifies and transcribes faxed documents to select insurance companies regarding authorization requests
- Accurately monitors, reviews, data centers, and processes authorizations and validates that the requests are accurate, within the required timeline, and in compliance with the applicable insurance guidelines
- Signs into and answers the assigned ACD line, documenting patient accounts per documentation expectations
- Follows strict quality measures of documents scanned into the electronic medical record and submitted to applicable insurance
- Protects the privacy and security of patient health information to ensure that confidentiality is maintained
- Counsels offices and patients when an out-of-network situation becomes apparent, or other potential payor technicalities arise
- Coordinates as needed with other departments/ancillary areas for particular needs or resources
- Verifies insurance coverage and eligibility for all applicable scheduled services specific to the type of procedure and exam and site of service
- Evaluates physician referral and authorization requirements and takes appropriate steps to ensure requirements are met before date of the procedure
- Tracks cases to resolution
- Coordinates with case management, physician's office, and ancillary department regarding any additional information needed on their part to obtain pre-certification and insurance benefits
- Pre-registers patient cases by entering complete and accurate information in the EPIC ADT hospital billing system before the patient's arrival
- Identifies/obtains/verifies all essential information about intake, insurance verification/eligibility, and pre-certification on all applicable patient accounts with an accuracy rate
- Accurately revises information in computer systems as needed
- Documents pertinent information and efforts in the computer system based on department documentation standards
- Confirms accuracy of scheduled procedure/s, observation, surgical observation, and day surgery patients when converted to inpatient status and validates that authorization codes match the service delivered, including following best practices to obtain revised authorization for codes that are changed and have been communicated timely through proper channels
- Contacts patient as appropriate to collect critical information and to advise of benefits information and "out of network" situations
- Coordinates with the financial counselor or other entity as appropriate and per customer satisfaction guidelines
- Adheres to HIPAA guidelines when contacting the patient
- Demonstrates ongoing competency skills, including above-level problem-solving skills and decision-making abilities
- Maintains strictest confidentiality by policies and HIPAA guidelines
- Enters accurately prior authorization data and by established guidelines, including diagnosis of service and procedure codes
- Medicare/Medicaid/Government/Commercial Insurance Verification/Authorization
- Benefits Management/Interacting with Medical Professionals/ADVANCED Effective and Efficient
Patient Access Representative III/ Emergency Room
UT Southwestern Medical Center
04.2020 - 07.2022
- Pre-register/Register patients for scheduled/unscheduled services, inpatient/outpatient procedures within all applicable hospital-based areas
- Interview patient(s) and their representative at a workstation or bedside to obtain demographic/ insurance information or verify information already on file
- All registrations performed utilizing available up-to-date technology
- Carts/workstations on wheels and tablets
- Obtain copies of necessary identification and insurance cards
- Verified insurance coverage for services provided by the facility.
- Document appropriate information in the registration system based on departmental documentation standards
- Accurate and timely deployment of legal and compliance consent forms and documents
- Initiates the Advance Directive process when applicable
- Ensures all patients are continually informed of their visit status when services are delayed
- Initiate, obtain, and update insurance verification as appropriate for patient services
- Coordinate accurate patient data to determine financial obligation
- Collection of insurance co-payments, deductible amounts, self-pay deposits, and patient balances from the patient/guarantor
- Request full or partial payment for services rendered according to collection policies
- Obtain ABNs and non-covered notice forms when applicable
- Deliver superior customer service, representing UT Southwestern positively and professionally to patients, colleagues, and the community following AIDET guidelines
- Greets and directs/escorts patients and visitors to appropriate locations, providing information as needed or obtaining transport assistance
- Hospital/Departmental Policies
- Meet established department productivity, collections, and quality standards
- Meets/exceeds performance expectations and completes work within the required timeframe
- Protects the privacy and security of patient health information to ensure that confidentiality is maintained
- Adheres to HIPAA guidelines when contacting the patient
- Work with physician offices, insurance verification, financial counseling, and patients when an insurance issue becomes apparent-
- Coordinates with case management, physician's office, and ancillary department regarding any additional information needed on their part to obtain pre-certification and insurance benefits
- Practice and adhere to the "Code of Conduct" philosophy, Core Values and "Mission and Value Statement"
- Search MPI ultimately to ensure that we are using the correct medical record number
- Notify HIM for any duplicate unit numbers
- Performs other related duties and projects as assigned
- This job description should not be considered an exhaustive listing of all duties and responsibilities performed in this position
- Our practice encourages all employees to develop personal and professional goals for themselves and will provide opportunities for continued growth and development
- Maintains a patient-centered attitude at all times, demonstrating compassion and empathy for patients and their families
- ACD Line- monitor and appropriately direct calls and assist as necessary
- RightFax- monitor and complete registrations/direct faxes as needed
- Level Specific Duties
- Understand/explain policies regarding services, pricing, insurance billing, and account payment.-
- Monitors the correct patient work queue for multiple departments as assigned and does additional research into problem accounts, ensuring that each account is resolved promptly
- Cross-trained to register patients in four registration areas that are not their home department
- Patient Access Functionalities Registration Areas
- Cashier
- Lab
- Scheduling
- Imaging
- Insurance Verification
- CUH Main Admissions
- Financial Counseling
- Zale Admissions
- ED Admissions
- EPIC super-user to be involved in EPIC leadership training and user acceptance testing
- Demonstrates ongoing competency skills, including above-level problem-solving skills and decision-making abilities
- Precept and assist with training of new PAR staff
- Assist with making the daily deposit
- Assist with training existing staff on new processes.
CNA/MHT, Triple A Nursing Agency
09.2015 - 01.2021
- Providing care to patients in a manner that promotes safety, comfort, and the therapeutic environment
- Assisting patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed
- Working with other members of a multi-disciplinary team in leading milieu activities such as current events groups
- Charting patient observations, following prescribed procedures and standards
- Participating in the development and implementation of patient treatment programs
- Transporting patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate
- May perform initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens
- Attending and participates in group sessions, in-service education, and staff meetings
- Maintaining established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards
- Enhancing professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
PCT/Phlebotomy, DAVITA DIALYSIS KIDNEY CARE
08.2019 - 04.2020
- Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure Attaches dialyzer and tubing to machine to assemble for use.Primes dialyzer with saline or heparinized solution to prepare machine for use
- Transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine
- Takes and records patient's predialysis weight, temperature, blood pressure, pulse rate, and respiration rate
- Cleans area of access, using antiseptic solution
- Connects hemodialysis machine to access in patient's forearm or catheter site to start blood circulating through dialyzer
- Inspects equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards
- Starts blood flow pump at prescribed rate.Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits
- Calculates fluid removal or replacement to be achieved during dialysis procedure
- Monitors patient for adverse reaction and hemodialysis machine for malfunction
- Takes and records patient's postdialysis weight, temperature, blood pressure, pulse rate, and respiration rate.
Lead Patient Care Technician
UT Southwestern Medical Center
07.2017 - 07.2019
- Assists patients with grooming, oral hygiene, bathing, hair, and incontinence care
- Obtains food trays and assists residents with feeding
- Assists patients with a range of motion exercises and movement to wheelchair or activity areas
- Assists patients with turning and positioning in bed
- Assists patients with ambulation for short distances in the facility
- Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed
- Performs other tasks as assigned
- Conducts job responsibilities by the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance
- Agreement, applicable federal and state laws, and relevant professional standards
- Documentation on flow sheets as directed
- Attends interdisciplinary meetings as needed to provide input into selected residents' plans of care
- Documents restorative services provided following facility policies and procedures
- Reports to Charge Nurse or designee on progress/lack of progress in achieving restorative goals
- Assist with Unit Clerk duties overnight or while HUC was on Break, Answer phone, and ensure patient requests are disseminated to nursing staff as appropriate
- Communicates repeated patient requests to appropriate staff or Charge Nurse as necessary
- Create new patient charts as they come to the unit, assist with responder
- The Lead Patient Care Technician (Lead PCT) delivers high-quality, patient-centered care by performing a variety of delegated essential patient care services related to standard nursing functions and activities of daily living
- Under the supervision of the registered nurse (RN), the Lead PCT assists the nursing staff in providing patient care by the PCT’s skills/training and the needs of the Department and performs or assists with more advanced procedures based on one or more achieved specialty certifications
- The Lead PCT complies with all hospital policies/procedures and observes the State Board of Nursing rules for licensed personnel
- In addition, the Lead PCT assists with ongoing training and precepting of new and current employees as directed by the supervisor
- The Lead PCT is responsible for ensuring new processes, equipment, and other changes are communicated and taught to other PCTs
- I worked alongside the Physicians and Management Team to communicate care plans for our patients that had to be monitored on their IN/Output
- And Daily weights
- Attended care plan meetings.
PCT/ Rehab Technician
Healthsouth Rehabilitation Hospital
03.2017 - 01.2018
- Providing direct patient care activities appropriate to training and competency
- Assisting RN/LPN in completing tasks that support patient care activities
- Completes patient care activities as assigned while promoting excellent patient satisfaction and outcomes
- Assists patients with grooming, oral hygiene, bathing, hair, and incontinence care
- Obtains food trays and assists residents with feeding
- Assists patients with range of motion exercises, and movement to wheelchair or activity areas
- Assists patients with turning and positioning in bed
- Assists patients with ambulation for short distance in facility
- Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed
- Performs other tasks as assigned
- Conducts job responsibilities in accordance with the standards set out in the Company's Code of
- Business Conduct, its policies and procedures
- Documentation on flow sheets as directed
- Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care
- Documents restorative services provided following facility policies and procedures
- Reports to Charge Nurse or designee on progress/lack of progress in achieving restorative goals
- Assist with Unit Clerk duties as needed.
Patient Care Technician
Central Texas Rehabilitation Hospital/ Kindred Healthcare inc
03.2015 - 10.2016
- Assists patients with grooming, oral hygiene, bathing, hair, and incontinence care
- Obtains food trays and assists residents with feeding
- Assists patients with range of motion exercises, and movement to wheelchair or activity areas
- Assists patients with turning and positioning in bed
- Assists patients with ambulation for short distance in facility
- Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed
- Performs other tasks as assigned
- Conducts job responsibilities in accordance with the standards set out in the Company's Code of
- Business Conduct, its policies and procedures, the Corporate Compliance Agreement
- Documentation on flow sheets as directed
- Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care
- Documents restorative services provided following facility policies and procedures
- Reports to Charge Nurse or designee on progress/lack of progress in achieving restorative goals
Hospice Aide
CNA, Altus Hospice
03.2015 - 05.2016
- Providing compassionate personal care to terminally ill patients, having empathy for patients and family
- Performing personal care needs outlined in the plan of care and attending to the hospice patient's requests promptly
- Meeting safety needs of patient and using equipment safely and properly (transfer devices, side rails, etc.)
- Giving personal care including but not limited to: baths (bed, tub, or shower), oral hygiene, hair shampoo, nail and skin care, assisting in dressing and undressing, and changing bed linens as assigned in the plan of care with appropriate completed/demonstrated skills competency
- Taking and recording vital signs, i.e
- Oral and auxiliary temperatures, pulse, respiration and blood pressure when ordered with appropriate completed/demonstrated skills competency
- Providing proper care and observation of patient's skin to prevent breakdown of tissue over bony prominence and reporting when skin breakdown occurs immediately to the RN Case Manager
- Assessing and reporting on patient's condition and significant changes to the RN Case manager
- Changes simple non-sterile dressings per state/federal regulations with appropriate completed/ demonstrated skills competency
- Assisting in ambulation and transfers as instructed and outlined in the plan of care by the RN Case
- Manager with appropriate completed/demonstrated skills competency
- Offering and assisting with toileting and elimination, i.e
- Bedpans, urinals, and drainage of Foley catheters with appropriate completed/demonstrated skills competency
- Performing range of motion and other simple procedures as an extensional therapy service as ordered with appropriate completed/demonstrated skills competency
- Keeping patient's living areas clean and orderly, as assigned in the plan of care
- Respectful of patient and family/caregiver environment and patient's personal needs
- Follows and delivers patient care outlined by the plan of care established by the RN Case Manager and IDT at all times.
Hospice Aide/CNA
Aspen Health care
02.2014 - 02.2015
- Provide personal care to the patient in a compassionate and understanding manner consistent with the hospice philosophy
- Under the written and/or verbal direction of the RN, the HHA performs the following duties:
- Provide bed bath, shower or tub bath as appropriate
- Provide appropriate care of skin, hair, mouth and feet (excluding nail care); nail care for hands will be provided only as directed by the PCC
- Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients
- Assist patient in and out of bed and with ambulation (including gait belt, sliding board, Hoyer Lift, E-
- Z Stand) with family or facility staff assistance as indicated
- Assist patient with use of bedpan, urinal, commode and bathroom
- Assist with routine catheter care and enemas according to the plan of care
- Assist with feeding and dressing patients
- Monitor and record temperature, pulse, respirations and blood pressure, as directed by the RN
- Significant changes in the patient's condition will be reported to the RN immediately
- Change simple dressings
- Apply Ace wraps as directed by PCC
- Remind and assist patient in taking pre-measured medications
- May assist with medications that are self-administered
- Perform various housekeeping duties related to patient care
- Perform simple procedures as an extension of therapeutic services as delegated by the RN and in accordance with the plan of care
- Attend patient care conferences as requested by the RN -PCC
- Order and maintain supplies as assigned
- Participate in ongoing filing and maintenance of the paper medical record as directed
- Identify and address comfort care needs within scope of Home Health Aide role
- Support and instruct the patient, family, and caregiver
- Maintain the dignity of the dying patient
- Support the patients and family's unique spiritual and cultural beliefs
- Provide holistic, family-centred care across treatment settings to improve the quality of life
- Consult and collaborate with the interdisciplinary team and others involved in the patients care
- Provide care consistent with National Hospice and Palliative Care Organization standards of practice for hospice programs.
Patient Care Technician
Mesquite Speciality Hospital
10.2013 - 08.2014
- Assists patients with grooming, oral hygiene, bathing, hair, and incontinence care
- Obtains food trays and assists residents with feeding
- Assists patients with range of motion exercises, and movement to wheelchair or activity areas
- Assists patients with turning and positioning in bed
- Assists patients with ambulation for short distance in facility
- Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed
- Performs other tasks as assigned
- Conducts job responsibilities in accordance with the standards set out in the
- Assist with unit clerk duties as needed
- Documentation on flow sheets as directed
- Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care
- Documents restorative services provided following facility policies and procedures
- Reports to Charge Nurse or designee on progress/lack of progress in achieving restorative goals
Staffing Coordinator/Recruiter
BrightStar Care
08.2013 - 08.2014
- Staffing for all nursing personnel (RN, LVN, CNAs)
- Process applications for all positions
- Schedule and conduct interviews with qualified applicants/candidates
- Answering the telephones, faxing and printing documents, making patients charts
- Complete new hire reference checks, license/certification verification
- Review staffing routinely and adjust based on census
- Conduct clinical portion of the new hire orientation
- Conduct drug testing of all new hires
- Maintain attendance records, excused/unexcused absences
- Set up, track and log attendance for all State mandated In-services and In-services as required by
- Administrator and DON
- Annual Proficiency Testing for Certified Nurse Aides
- May Participate in assessment and evaluation of nursing staff
- Maintain copies and track nurse and nurse aide licenses
- Work the floor as needed
- Take on-call rotation
CNA/Hospice Aide
Esteem Hospice
05.2010 - 08.2013
- Provide personal care to the patient in a compassionate and understanding manner consistent with the hospice philosophy
- Under the written and/or verbal direction of the RN, the HHA performs the following duties:
- Provide bed bath, shower or tub bath as appropriate
- Provide appropriate care of skin, hair, mouth and feet (excluding nail care); nail care for hands will be provided only as directed by the PCC
- Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients
- Assist patient in and out of bed and with ambulation (including gait belt, sliding board, Hoyer Lift, E-
- Z Stand) with family or facility staff assistance as indicated
- Assist patient with use of bedpan, urinal, commode and bathroom
- Assist with routine catheter care and enemas according to the plan of care
- Assist with feeding and dressing patients
- Monitor and record temperature, pulse, respirations and blood pressure, as directed by the RN Significant changes in the patient's condition will be reported to the RN immediately
- Change simple dressings
- Apply Ace wraps as directed by PCC
- Remind and assist patient in taking pre-measured medications
- May assist with medications that are self-administered
- Perform various housekeeping duties related to patient care
- Perform simple procedures as an extension of therapeutic services as delegated by the RN and in accordance with the plan of care
- Attend patient care conferences as requested by the RN -PCC
- Order and maintain supplies as assigned Responsible for maintenance of own entries in to paper and electronic medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards
- Participate in ongoing filing and maintenance of the paper medical record as directed
- Identify and address comfort care needs within scope of Home Health Aide role
- Support and instruct the patient, family, and caregiver
- Maintain the dignity of the dying patient
- Support the patients and family's unique spiritual and cultural beliefs
- Provide holistic, family-centered care across treatment settings to improve the quality of life
- Consult and collaborate with the interdisciplinary team and others involved in the patients care
- Provide care consistent with National Hospice and Palliative Care Organization standards of practice for hospice programs
- For a short time I did marketing for this company, going to nursing Facilities to meet with administrative staff to discuss getting patients at their facility’s.
PCT/ Mental Health Technician
Timberlawn Mental Health System
07.2011 - 01.2013
- Ability to provide therapeutic patient care to mentally, emotionally and/or developmentally disabled individuals
- Ability to understand and follow safety procedures
- Ability to assess and provide for the day- to-day needs of mentally, emotionally and/or developmentally disabled patients
- Providing care to patients in a manner that promotes safety, comfort, and the therapeutic environment
- Assisting patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed
- Working with other members of a multi-disciplinary team in leading milieu activities such as current events groups
- Charting patient observations, following prescribed procedures and standards
- Participating in the development and implementation of patient treatment programs
- Transporting patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate
- May perform initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens
- Attending and participates in group sessions, in-service education, and staff meetings
- Maintaining established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards
- Enhancing professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Patient Care Technician
Baptist Medical Center
09.2008 - 08.2010
- Personal patient care tasks, such as mouth care, making beds, giving baths, perineal care, hair care, shaving patients, giving backrubs, and emptying bedpans or urinals
- Taking vital signs, Blood sugars
- Assists with patient safety issues such as presence of identification arm band, adherence to patient fall protocol and use of restraints, positioning of patients, promotion of an environment for rest and sleep, reporting of incidents/injury occurrences
- Performs treatments, including urinary catheter care, enema administration, preparation of sitz baths, applying compresses, and assisting with patient ambulation
- Assists in patient admission by preparing the room, admitting the patient, and preparing for patient discharge
- Conducts and documents basic diagnostic testing
- Performs selected sterile procedures that include specimen collection, wound care, tracheostomy care and suction, urinary catheterization, and tube feedings
Patient Care Technician/Unit Secretary
Select Specialty Hospital
10.2005 - 09.2006
- Performing services for the patient involving bathing using basinless bath products, oral hygiene and oral feeding and care of hair
- Answering call lights and performing services in a timely manner that adds to the physical well- being of the patient
- Taking Vital Signs, Blood sugars
- Answering the telephones, admitting patients to the floor, faxing and printing documents, making patients charts
- Working with critically ill patients
- Participating in hourly rounds
- Transporting patients to and from various treatment centers when necessary; assists transporters in moving patients in and out of stretchers and wheelchairs
- Assists patients with grooming, oral hygiene, bathing, hair, and incontinence care
- Obtains food trays and assists residents with feeding
- Assists patients with range of motion exercises, and movement to wheelchair or activity areas
- Assists patients with turning and positioning in bed
- Assists patients with ambulation for short distance in facility
- Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed
- Performs other tasks as assigned
- Documentation on flow sheets as directed
- Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care
- Documents restorative services provided following facility policies and procedures
- Reports to Charge Nurse or designee on progress/lack of progress in achieving restorative goals
Patient Care Technician
Midwest City Regional Hospital
06.2003 - 10.2005
- Receives patient care assignment from the registered nurse (RN) in charge
- Initiates delegated tasks based on demonstrated competence in performing nursing activities for specific patient age group served
- Collects and documents data for the admission assessment and reassessment at specific times for patient population
- Documents and provides appropriate data to the RN and/or LPN for analysis and validation of patient’s response to care or treatment and when significant change occurs in the patient’s condition
- Contributes to safety and quality care by relaying information via charting and communicating to team members
- Informs licensed nurse of any changes in patient condition/needs, of patient complaints, and of patient/ significant other educational needs
- Answers patients’ calls for help, takes their vital signs, and monitors their behavior and physical condition for progress or deterioration
- Assists with baths, ambulating, feeding, skin care, personal and oral hygiene and making occupied and unoccupied beds
- Performs dressing changes, enemas, ostomy care, toileting, turning, cough and deep breathing, catheter care, collection of biological specimens, measuring and recording intake and output of fluids
- Prepares patients for discharge and accompanies them upon dismissal as indicated
- Stocks and maintains supplies and equipment in keeping with patient care needs and cost containment
- Utilizes time and supplies economically and conscientiously
- Assists with delegated clerical duties such as answering telephones, relaying messages, transcription of physician orders, preparing and organizing the patient's medical record
- Orients new patients and significant others to the nursing unit
- Performs mechanical and manual operation of equipment as recommended in user's manual, with ability to recognize common mechanical problems and initiate appropriate corrective action
- Works in a constant state of alertness and safe manner
- May perform point of care testing according to policies and procedures
- Performs other duties as assigned.
Education
Associate of Applied Science - Nursing
Mid-America Christian University
Oklahoma City, OK06.2026
Clinical Medical Assistant/ Phlebotomy -
MedicalCareerTraining
Bedford, TX10.2021
No Degree - Nursing
Richland Community College
Dallas, TXOctober 2021
High School Diploma -
Midwest City High School
Midwest City, OK05.2001
Skills
- Years In Healthcare (20 years)
- Excellent Customer Service
- Customer Care
- Catheter Care
- EMR Systems
- Dialysis Experience
- Critical Care Experience
- Hospice Care
- Medical Office Experience (6 years)
- Hospital Experience
- Time management
- Epic software (6years)
- Clerical experience
- Administrative
- Specimen collection/processing
- Triage
- Immunization Administration
- Venipuncture
- Vital signs
- Tube Feeding
- Medical Records
- Meditech (4 years)
- Answering phones (10 years)
- Psychiatric care (10 years)
- Medical procedure assistance
Timeline
Certified Clinical Medical Assistant
Allset Integris urgent care
02.2024 - Current
Hospice Aide
VNA Hospice
11.2023 - 02.2024
Patient Care Technician
KPC Promise Hospital LTAC/Rehab
10.2023 - 02.2024
CMA - Certified Medical Assistant
UT Southwestern Vascular Clinic
09.2023 - 11.2023
CNA
Teresa's House Assisted Living/LTC and Memory Care
05.2023 - 11.2023
Surgery Scheduler/Medical Assistant
HCA Healthcare/ Medical City Hospital
09.2022 - 08.2023
Insurance Specialist I
UT Southwestern Medical Center
07.2022 - 09.2022
Patient Access Representative III/ Emergency Room
UT Southwestern Medical Center
04.2020 - 07.2022
PCT/Phlebotomy, DAVITA DIALYSIS KIDNEY CARE
08.2019 - 04.2020
Lead Patient Care Technician
UT Southwestern Medical Center
07.2017 - 07.2019
PCT/ Rehab Technician
Healthsouth Rehabilitation Hospital
03.2017 - 01.2018
CNA/MHT, Triple A Nursing Agency
09.2015 - 01.2021
Patient Care Technician
Central Texas Rehabilitation Hospital/ Kindred Healthcare inc
03.2015 - 10.2016
Hospice Aide
CNA, Altus Hospice
03.2015 - 05.2016
Hospice Aide/CNA
Aspen Health care
02.2014 - 02.2015
Patient Care Technician
Mesquite Speciality Hospital
10.2013 - 08.2014
Staffing Coordinator/Recruiter
BrightStar Care
08.2013 - 08.2014
PCT/ Mental Health Technician
Timberlawn Mental Health System
07.2011 - 01.2013
CNA/Hospice Aide
Esteem Hospice
05.2010 - 08.2013
Patient Care Technician
Baptist Medical Center
09.2008 - 08.2010
Patient Care Technician/Unit Secretary
Select Specialty Hospital
10.2005 - 09.2006
Patient Care Technician
Midwest City Regional Hospital
06.2003 - 10.2005
Associate of Applied Science - Nursing
Mid-America Christian University
Clinical Medical Assistant/ Phlebotomy -
MedicalCareerTraining
No Degree - Nursing
Richland Community College
High School Diploma -
Midwest City High School
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