Tiffany Peterson
Dulce,NM
Summary
Dynamic and dedicated Food and Beverage Server with extensive experience in Food and hospitality. Excellent in guest satisfaction and order accuracy. Proven ability to foster positive guest relations while adhering to food safety practices. Recognized for effectively managing high-pressure situations and consistently delivering exceptional service, resulting in increased customer loyalty.
Overview
11
11
years of professional experience
Work History
Food and Beverage Server
Zahzo Arviso
08.2017 - 04.2025
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Food Runner
Orlinda Baltazar
09.2017 - 12.2017
- Managed high-pressure scenarios with composure during peak restaurant hours.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Teamed up with kitchen crew to decrease client complaints.
Food Server
Panda Express Restaurant
11.2014 - 07.2017
- Maintained compliance with food safety standards, supporting health and well-being of customers.
- Ensured tidy and welcoming environments for visitors.
- Balanced numerous tasks efficiently during peak hours.
- Elevated guest pleasure by providing prompt and hospitable meal delivery.
- Maintained cleanliness and organization throughout dining area, elevating guest satisfaction.
- Ensured correct processing of transactions and tips.
- Fostered enduring bonds with frequent clientele.
- Restocked essential supplies to ensure uninterrupted service during high demand periods.
- Supported end-of-day duties ensuring seamless restaurant function.
- Ensured clear communication with kitchen staff, leading to timely meal delivery.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed expertise in the menu for providing beneficial recommendations.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Facilitated team-oriented environment, contributing to positive working atmosphere.
- Assisted in menu development, offering suggestions based on customer feedback and preferences.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
- Assisted in hosting events, providing exceptional service to large groups and special occasions.
- Engaged with customers to gather feedback, driving continuous improvement in service delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Ensured cleanliness of all kitchenware.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Directed the preparation of dining setups for multiple occasions, maintaining high service standards.
- Enhanced revenue through the promotion of high-end items.
Sales Associate
Kmart, Sears Holding
04.2014 - 10.2014
- Arranged racks and shelving to enhance store aesthetics.
- Ensured accuracy in all financial exchanges by following strict cash handling procedures.
- Boosted client loyalty via effective relationship management.
- Processed returns, exchanges, and refunds per established guidelines.
- Arranged merchandise strategically to boost sales.
- Helped mitigate staffing issues through extra working hours in peak times.
- Recommended complementary products to increase customer spending.
Education
High School Diploma - Education
Piedra Vista
Farmington, NM05.2016
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Flexible schedule
- Guest relations
Timeline
Food Runner
Orlinda Baltazar
09.2017 - 12.2017
Food and Beverage Server
Zahzo Arviso
08.2017 - 04.2025
Food Server
Panda Express Restaurant
11.2014 - 07.2017
Sales Associate
Kmart, Sears Holding
04.2014 - 10.2014
High School Diploma - Education
Piedra Vista
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