Tiffany Petry
Medina
Summary
Dynamic and dedicated professional with extensive experience at Medina Fire Department, excelling in critical decision-making and patient assessments. Proven ability to maintain composure in high-pressure situations while delivering exceptional direct patient care. Skilled in CPR and first aid, consistently enhancing patient satisfaction through effective communication and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Firefighter/EMT-B
Medina Fire Department
12.2023 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Account Manager
Takeform
08.2020 - 01.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Physical Therapy Receptionist
Park Avenue Physical Therapy
01.2020 - 08.2020
- Organized office inventory and supplies, resulting in an optimally equipped work environment for staff members.
- Maintained a welcoming environment within the reception area, contributing to high patient satisfaction scores.
- Streamlined administrative tasks, such as filing insurance claims and updating patient records, for increased efficiency in the workplace.
- Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
Emergency Room Secretary
Medina Hospital
08.2018 - 01.2020
- Improved patient satisfaction by providing timely and efficient administrative support to emergency room staff.
- Maintained accurate inventory of medical supplies, ensuring adequate stock levels for optimal emergency room functioning.
- Promoted patient confidentiality by adhering to HIPAA guidelines when handling sensitive information both electronically and on paper documents.
- Provided compassionate assistance to patients and families during their visit, addressing questions and concerns efficiently.
- Assisted in maintaining regulatory compliance by participating in regular audits of emergency department documentation processes.
- Supported nursing staff in delivering quality care by assembling patient charts and updating electronic health records efficiently.
Education
Associate of Applied Science - Nursing
Genesee Community College
Batavia, NY05-2029
High School Diploma -
Medina High School
Medina06-2016
Skills
- Basic life support
- Vital sign assessment
- Critical decision-making skills
- Patient assessments
- CPR and first aid
- Direct patient care
- Multitasking and organization
- Time management
- Problem-solving
- Stress management
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Firefighter/EMT-B
Medina Fire Department
12.2023 - Current
Account Manager
Takeform
08.2020 - 01.2023
Physical Therapy Receptionist
Park Avenue Physical Therapy
01.2020 - 08.2020
Emergency Room Secretary
Medina Hospital
08.2018 - 01.2020
Associate of Applied Science - Nursing
Genesee Community College
High School Diploma -
Medina High School
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