Tiffany Pfannes
Mt Pleasant
Summary
Dedicated office assistant known for exceptional customer service and meticulous attention to detail. Experienced in managing authorization processes and enhancing patient interactions, ready to leverage these strengths to optimize healthcare operations.
Overview
25
25
years of professional experience
Work History
Senior Office Assistant Prior Authorizations
MyMichigan Medical Center
Mt Pleasant
04.2017 - Current
- Communicated with healthcare providers to clarify authorization requirements.
- Tracked authorization statuses through electronic databases and manual filing systems.
- Verified insurance authorizations with payers via telephone and online platforms.
- Clarified authorization requirements by effectively communicating with healthcare providers.
- Monitored workflow queues within department to ensure timely completion of tasks.
- Assisted in onboarding new staff by delivering training and resources.
- Prepared appeal letters for clients to address disputes with insurers.
- Provided front desk support, greeting patients and efficiently directing inquiries.
Medical Assistant
The Foot & Ankle Specialists
Clare
10.2012 - 04.2017
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs to ensure comprehensive care and accurate treatment planning.
- Administered injections, medications, and treatments according to physician orders.
- Prepared examination rooms with necessary medical supplies and equipment.
- Coordinated patient scheduling and follow-ups to optimize provider availability and improve patient flow.
- Documented notes during patient visits.
- Educated patients on post-treatment care and preventive measures.
- Processed patient insurance information and addressed billing inquiries to facilitate smooth transactions and enhance patient satisfaction.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Reviewed authorization requests for accuracy and completeness.
Bookstore Clerk
Mid Michigan Communit College
Harrison
08.2005 - 10.2012
- Curated engaging book displays that enhanced customer interest and showcased new arrivals.
- Processed transactions accurately using point-of-sale systems.
- Addressed and resolved customer complaints swiftly, ensuring a positive shopping experience.
- Greeted customers and assisted in locating desired items.
- Organized inventory through effective restocking and labeling of merchandise.
- Conducted regular price checks to ensure accuracy throughout the store.
- Trained new staff on bookstore operating procedures.
- Facilitated online order fulfillment by efficiently pulling and preparing merchandise for timely shipment.
Cahier
Walraven's Fruit Market
Harrison
04.2001 - 10.2012
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash drawer and balanced daily sales receipts.
- Guided customers in product selections and addressed inquiries to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns and exchanges in compliance with store policies, ensuring customer satisfaction.
- Educated customers about seasonal products and promotions.
- Completed various tasks assigned by management to support daily operations.
- Trained new team members on cash register operations and stock procedures to maintain service quality.
Education
Associate of Science - Medical Assistant
Mid Michigan Community College
Harrison05-2012
Associate of Arts - Education
Mid Michigan Community College
Harrison05-2008
High School Diploma -
Harrison Community High School
Harrison05-2005
Skills
- Authorization tracking and insurance verification
- Electronic medical records management
- Medical terminology expertise
- Patient communication and scheduling
- Workflow optimization
- Office administration
- Attention to detail
- Time management skills
- Proficient multitasking
- Customer service excellence
Timeline
Senior Office Assistant Prior Authorizations
MyMichigan Medical Center
04.2017 - Current
Medical Assistant
The Foot & Ankle Specialists
10.2012 - 04.2017
Bookstore Clerk
Mid Michigan Communit College
08.2005 - 10.2012
Cahier
Walraven's Fruit Market
04.2001 - 10.2012
Associate of Science - Medical Assistant
Mid Michigan Community College
Associate of Arts - Education
Mid Michigan Community College
High School Diploma -
Harrison Community High School