Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Tiffany Phillips

Rogers,Arkansas

Summary

Friendly and reliable assistant manager offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking ops manager with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Cashier

Murphy USA
02.2023 - Current
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Welcomed customers and helped determine their needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to customers, increasing revenue.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.

Assistant Manager - Operations

Dollar Tree
01.2022 - 02.2023
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Developed and maintain operational guidelines for staff.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Communicated with customers to assess satisfaction with products and services received.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Performed cash, card and check transactions to complete customer purchases.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Operated cash register to record transactions accurately and efficiently.
  • Described products and services in detail to answer customer questions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers with self-checkout machine operations.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Engaged with customers and offered assistance upon entry into store.
  • Set up new sales displays each week with fresh merchandise.

Customer Service Cashier

Murphy USA
01.2020 - 01.2022
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized various software applications to process customer orders.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Processed customer orders and accurately handled payment transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Redeemed coupons to discount purchases.
  • Met customer service goals and exceeded customer expectations.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Counted money in drawers at beginning and end of each shift.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

Education

High School Diploma -

Springdale High School
Springdale, AR

Skills

  • Transaction Balance Sheets
  • Time Management Skills
  • Payment Collection
  • Merchandising
  • Customer Service Excellence
  • Issue Resolution
  • Facility Safety
  • Identification Checks
  • Receipt and Refund Issuance
  • Training and Development
  • Refunds and Exchanges
  • Service Minded
  • Product Knowledge
  • Report Preparation
  • Liquor Law Compliance
  • Cash Counting Machine Operations
  • Adaptable and Flexible
  • Complex Problem-Solving
  • Records Maintenance
  • Work Task Prioritization
  • Bagging and Packaging
  • Refund Handling
  • Conflict Resolution
  • Customer Relations
  • Total Sales Reconciliation
  • Cash Management
  • Merchandise Restocking
  • Checks Validation
  • Retail Merchandising
  • Scanner Operation
  • Feedback Acceptance
  • Shipment Procedures
  • Product Location
  • Process Transactions
  • Customer Transactions
  • Order Taking
  • Sweeping and Mopping
  • Online Orders Preparation
  • Coin and Currency Counting
  • Cleaning and Sanitizing
  • Product and Service Sales
  • Price Identification
  • Till Counting
  • Total Payment Calculation
  • Cash Drawer Management
  • Sales Expertise
  • Security Monitoring
  • Credit and Cash Transactions
  • Inventory Management
  • Order Verification
  • Staff Training
  • Restocking
  • Collecting Carts
  • Cash Register Systems
  • Order Packaging
  • Regulatory Compliance
  • Money Handling
  • Return and Exchange Processing
  • Customer Assistance
  • Verbal and Written Communication
  • Cooperative Attitude
  • Merchandise Packaging
  • Cashier Oversight
  • Loyalty Program Promotion
  • Coupon Redemption
  • POS Systems
  • Billing and Payment Processing
  • POS Systems Operations
  • Stocking and Replenishing
  • Purchase Assistance
  • Safety Verifications
  • Coaching and Mentoring
  • Belt Conveyors
  • Currency Counting
  • Guest Inquiries
  • Payments Posting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Cashier

Murphy USA
02.2023 - Current

Assistant Manager - Operations

Dollar Tree
01.2022 - 02.2023

Customer Service Cashier

Murphy USA
01.2020 - 01.2022

High School Diploma -

Springdale High School

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Tiffany Phillips