Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiffany Pickens

Tiffany Pickens

Birmingham,AL

Summary

Results-driven HR Manager offering ten years in achieving positive human resources results for multiple companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Gabriella White
05.2024 - Current
  • Ensures the business unit is fully staffed and has a pipeline of qualified candidates, including creating and posting job opportunities through the ATS with the most effective recruiting sources (job boards, networks, professional associations, etc.) to attract diverse, qualified candidates.
  • Oversaw HR technology implementations, streamlining processes and enhancing data-driven decision-making.
  • Provides subject matter expertise in functional areas of performance management, employee benefits, and compensation at the company level and ensures human resources team is educated on application and administration
  • Maintain up-to-date and accurate HR records in HRIS (ADP Dayforce)
  • Participate in operations and manufacturing meetings to stay abreast of business challenges and align HR support to current business needs
  • Streamlined recruitment processes for increased efficiency and faster candidate selection.
  • Maintain effective business literacy about the region’s financial position, strategic and midrange goals, culture, and competition.
  • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Maintains high visibility and an approachable image to ensure positive employee relations
  • Partners with the COO on compensation, staffing, organizational design, performance management, change management, employee relations, and management development.
  • Manage employee relations matters to minimize business risk, including workplace investigations, legal concerns, etc.
  • Champion market salary analysis for new roles to present departmental leaders.
  • Champion employee engagement initiatives by making recommendations and administering companywide programs.
  • Implemented innovative training programs to enhance workforce skills and drive performance improvements.
  • Facilitated employee engagement surveys, analyzing responses, anddeveloping action plans based on feedback received.

Regional Human Resources Business Partner

Guardian Dentistry Partners
03.2022 - 02.2024
  • Spearheaded the payroll process for multiple practices by overseeing the time and attendance system, training managers, and ensuring the accurate bi-weekly payroll submission
  • Ensures the region is always fully staffed and has a pipeline of qualified candidates, which includes creating and posting job opportunities through the ATS.
  • Along with the Guardian HR team, ensure alignment and delivery of HR programs focused on enhancing employee engagement and productivity, business results, and bottom-line growth.
  • Maintain up-to-date and accurate HR records in HRIS (Paychex) in partnership with HR Operations Manager
  • Maintain adequate business literacy about the region’s financial position, strategic and midrange goals, culture, and competition.
  • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Maintain high visibility and an approachable image to ensure positive employee relations.
  • Partner with people managers regularly to ensure HR practices are consistently followed and HR planning takes place
  • This includes compensation, staffing, organizational design, performance management, change management, employee relations, and management development.
  • Manage employee relations matters to minimize business risk, including workplace investigations, legal concerns, etc
  • Champion employee engagement initiatives by making recommendations and administering companywide programs.

Human Resources Business Partner

Piping Rock Health LLC
06.2021 - 03.2022
  • Consults with line management, providing HR guidance when appropriate
  • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policieManages and resolves complex employee relations issues
  • Conducts effective, thorough, and objective investigations
  • Maintains in-depth knowledge of legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance
  • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Conduct benefits orientation, including enrolling newly eligible EEs into benefits on the provider site
  • Provides HR policy guidance and interpretation
  • Develops contract terms for new hires, promotions, and transfers
  • Assists international employees with expatriate assignments and related HR matters
  • Provides guidance and input on business unit restructuring, workforce, and succession planning
  • Identifies training needs for business units and individual executive coaching needs
  • Participates in evaluating and monitoring training programs to ensure success
  • Follows up to ensure training objectives are met
  • Process all new hires and terminations in the HRIS system.

Human Resources Business Partner

Diversified Maintenance RWS LLC
10.2019 - 05.2021
  • Managed all employee relations claims and complaints
  • Leadership development and project management responsibilities
  • Organizing focus groups to assess training needs for business units
  • Partnering with senior management
  • Managed internal call center for reporting incidents
  • Performed internal investigations to ensure internal policy compliance and state and federal Title VII, FLSA, EEOC, and ADA compliance
  • Managed unemployment claims for business unit Equifax Case builder (5000 employees)
  • Partnered with Talent Acquisitions Manager to identify talent pipelines, provide guidance for recruiting resources, ensure federal compliance for selection and onboarding processes, and ensure a diverse and inclusive workplace
  • Assisted Senior Leadership with collective bargaining and labor relations issues, including responding to grievances and internal investigations
  • Acquired proficiency in executing multiple senior-level HR projects with 100% accuracy, including new software implementation, change management, and continuous development
  • Built reporting analytics based on trend data to assist HR strategy
  • Processed all leave requests, including FMLA, LOA (medical and non-medical), and PTO requests
  • Assisted the VP of Human Resources and Benefits Administrator in processing benefit enrollment forms
  • Partnered with the senior leadership team to develop training processes, evaluate training needs, and to interpret policies and guidelines for the operations team
  • Managed the employee recognition program, assisted the field team with recognition and engagement best practices, and administered employee engagement surveys.

Area People Director

Waffle House Inc
05.2015 - 10.2019
  • Investigated associate complaints regarding certain alleged company policy violations and related findings to the Legal Department
  • Led management and hourly associate recruiting and retention initiatives in the assigned area
  • Developed and executed recruitment programs that promote employment opportunities and inclusion at Waffle House restaurants
  • Developed and executed recruitment strategies that achieve staffing levels
  • Built relationships in the community that will source applicants
  • Screened and referred qualified applicants to operations management
  • Analyzed information provided on a prospective employee’s application form and conducted a personal interview
  • Made recommendations regarding the suitability of applicants for employment
  • Completed hiring packages for all applicable management applicants and assisted others in completing packages for hourly associates
  • Maintained records on recruitment efforts as required
  • Managed various training programs for hourly associates, manager trainees, and unit managers, such as the Certified Training and Manager Trainee Day Program, and prepared manager trainees for Waffle House University
  • Identified training needs for hourly associates, unit managers, and manager trainees and implemented effective follow-up training programs
  • Developed and implemented recognition initiatives to increase the retention of unit managers and hourly associates
  • Coordinated and directed local events such as Coach’s Clinics, Leadership Dinners, etc., and evaluated and tracked the effectiveness of programs
  • Trained, directed, disciplined, interviewed, hired, and developed Hourly Recruiting Specialists and/or Human Resources/ Recruiting Managers
  • Made recommendations to operations management on the hiring and disciplining hourly associates and managers
  • Assisted Group Health Dept
  • In communicating and processing Leave of Absence requests.

Human Resource Specialist

MAXIMUM EFFICIENCY SQUARED LLC
06.2012 - 05.2014
  • Facilitated in the processing of employee payroll
  • Entered new hires into the HRIS system
  • Completed onboarding for new hires, including W-4, state withholdings certificates, and I-9 documentation
  • Administered background checks
  • Reviewed federal and state laws to confirm and enforce company compliance
  • Conducted benefits administration for benefit-eligible employees
  • Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.

Education

Master of Business Administration in Human Resource Management -

Strayer University
Birmingham, AL
01.2016

Bachelor of Science in Business Administration in Human Resource Management -

Auburn University Montgomery
Montgomery, AL
01.2013

Skills

  • Microsoft Office Suite
  • Paychex
  • Ceridian
  • Workday HRIS
  • ADP Dayforce
  • Cornerstone LMS
  • Equifax case builder
  • Paypro
  • UKG Pro (formerly Ultimate Software)
  • HR policies and procedures
  • Employee Relations
  • Benefits and compensation management
  • Corrective Action Planning
  • Human Resources Operations
  • Payroll Administration

Certification

SHRM-SCP (05/01/24)

Timeline

Human Resources Manager

Gabriella White
05.2024 - Current

Regional Human Resources Business Partner

Guardian Dentistry Partners
03.2022 - 02.2024

Human Resources Business Partner

Piping Rock Health LLC
06.2021 - 03.2022

Human Resources Business Partner

Diversified Maintenance RWS LLC
10.2019 - 05.2021

Area People Director

Waffle House Inc
05.2015 - 10.2019

Human Resource Specialist

MAXIMUM EFFICIENCY SQUARED LLC
06.2012 - 05.2014

Master of Business Administration in Human Resource Management -

Strayer University

Bachelor of Science in Business Administration in Human Resource Management -

Auburn University Montgomery

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Tiffany Pickens